Maria Ligia Castilblanco Rivera

• Sampled materials and products to conduct in-depth measurements and tests.
• Helped uncover and fix production problems in order to reduce overall defect rates.
• Performed thorough inspections of incoming materials and outgoing products.
• Evaluated samples against standards by completing measurements, visual inspections, and other established tests.
• Oversaw quality control processes for products manufactured by the company.

- Managed tasks and utilized QuickBooks for administrative duties.

- Handled the shipment of laboratory samples and addressed customer complaints.

- Liaised with customs authorities to ensure smooth import/export processes.

-Managed day-to-day operations of a call center specializing in real estate services in Florida and Texas.

- Directed and supervised a team of call center agents, ensuring efficiency and productivity.

- Responsible for closing house deals and processing contracts.

- Implemented tasks and workflows for the team to optimize performance.