Maria Lilia Crist
Enola,PA
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Dedicated Industry professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals.
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Experienced Job Title with over Number years of experience in Industry. Excellent reputation for resolving problems and improving customer satisfaction.
Reliable employee seeking Job Title position. Offering excellent communication and good judgment. Experienced [Job Title] with over [Number] years of experience in [Industry]. Excellent reputation for resolving problems and improving customer satisfaction. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals.
Overview
31
31
years of professional experience
Work History
Hospital Gift Shop Supervisor
University Of Pittsburgh Medical Center
Harrisburg , PA
07.2018 - Current
- Trained team members in successful strategies to meet operational and sales targets.
- Implemented daily operating procedures to keep store clean, adequately stocked and well-organized.
- Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Maintained clean, adequately stocked and organized store by streamlining daily operations and introducing new procedures.
- Examined incoming inventory, merchandised shelves and prevented shrinkage.
- Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
- Assigned jobs to individual employees by considering factors such as previous training, current abilities and general knowledge.
- Marked-down clearance items and relocated merchandise to proper store areas.
- Educated staff on strategies for handling difficult customers and challenging situations.
- Set and updated weekly work schedules to meet coverage demands by considering factors like expected customer levels, planned promotions and individual employee strengths.
- Developed, implemented and enhanced employee targets and operational policies to promote productivity and strengthen team performance.
- Mentored new sales associates to contribute to store's positive culture.
- Promoted business' development by building and maintaining relationships with new clients.
- Motivated employees to success and pointed out areas of improvement.
- Successfully drove new product lines to increase annual profits.
- Reduced expenses by renegotiating vendor contracts to eliminate waste and boost cost savings
- Received and processed stock into inventory management system
- Drove operational improvements which resulted in savings and improved profit margins
- Prepared variety of different written communications, reports and documents
Food Supervisor
Sodexo Food Service
Harrisburg , Pennsylvania
05.2009 - 04.2017
- Evaluated kitchen staff performance and motivated improvements with encouragement, retraining and contests.
- Controlled labor costs with good planning, scheduling and delegating abilities.
- Created healthy, well-balanced meal menus within ideal cost metrics.
- Kept costs under control by managing portions and minimizing food waste caused by overcooking.
- Resolved customer satisfaction issues with food service to maintain establishment loyalty.
- Organized efficient meal service to handle as many as Number diners over Timeframe.
- Managed regular cleaning and sanitation to keep kitchen free of debris or build-up and minimize infection risks.
- Helped with coverage demands by encouraging cross-training and continuous professional development of kitchen staff
- Tracked food production levels, meal counts and supply costs.
- Controlled labor hours and inventory costs through hands-on management and proactive changes.
- Reviewed and approved employee schedules and timesheets.
- Oversaw balancing of cash registers, reconciled transactions and deposited establishment's earnings to bank.
- Organized and oversaw food service training to educate employees on resetting tables, relaying orders to cooks and upselling food and beverages.
- Set schedules for Number staff by planning and designating shifts and hours.
- Inspected preparation and storage equipment regularly to assess and maintain performance for cost-effective, safe operations.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Orchestrated positive customer experiences by overseeing every area of Type operations.
- Reviewed pricing and ordered food ingredients, kitchen appliances and supplies.
- Limited portion sizes and used garnishes to control food costs.
- Integrated service and team management strategies to boost business profits.
Lead Employee
Giant Food Stores
Enola , Pennsylvania
03.1998 - 03.2017
Education
High School Diploma -
Dhvcat
Philippines 03.1984
Skills
- Profit Margins
- Effective Working Relationships
- Customer Accounts Management
- Strategic Business
- Processing
- Employee Performance Evaluations
- Loss Prevention Goals Monitoring
- Infection Control Policies
- Maintaining Clean Work Area
- Volunteer Coordination
- Vendor Engagement
- Inventory Control Processes
- Cash Register Operations
- Employee Communications
- Customer Satisfaction
- Motivational Leadership
- Operations Oversight
- Customer Rapport
- Credit Terms Determination
- Shrinkage Control
- Staff Coaching and Training
- Promotional Events
- Management Training
- Inventory Accuracy
- Improve Performance
- Corrective Actions
- Inventory Merchandising
- Business Leadership
- Assignment Schedules
- POS Terminal Operation
- Revenue Growth
- Inventory Tracking and Management
- Supplier Monitoring
- Handling Complaints
- Cash Counting
- Customer Needs Assessments
- Organize Inventory
- Sales Activities
- Compliance Requirements
- Oversee Administrative Functions
- Originality and Creativity
- Finance and Accounting Oversight
- Problem Anticipation and Resolution
- Store Reset and Recovery
- Budget Controls
- Departmental Procedures
- Recruitment and Training
- Merchandise Promotion and Display
- Retail Industry Experience
- Superior Work Ethic
- Marketing
Accomplishments
- Collaborated with team of Number in the development of Project name.
- Resolved product issue through consumer testing.
- Achieved Result by completing Task with accuracy and efficiency.
- Documented and resolved Issue which led to Results.
- Achieved Result through effectively helping with Task.
- Achieved Result by introducing Software for Type tasks.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of Number staff members.
Languages
English, Tagalog and some Spanish
Native or Bilingual
Timeline
Hospital Gift Shop Supervisor
University Of Pittsburgh Medical Center
07.2018 - Current
Food Supervisor
Sodexo Food Service
05.2009 - 04.2017
Lead Employee
Giant Food Stores
03.1998 - 03.2017
High School Diploma -
Dhvcat
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