Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Marialin Garcia-Casillas

Kenmore,NY

Summary

Savvy expert experienced in troubleshooting computer hardware and software issues in customer-focused environments. Possesses comprehensive knowledge of standard operating systems, networking protocols and technical support procedures. Skilled in identifying and resolving complex technical problems.

Overview

8
8
years of professional experience

Work History

Product Support Specialist

Dandy Labs
03.2022 - Current
  • Contains deep understanding of restorative dentistry and assists doctors in transitioning to digital lab, product expert, and works daily on front lines answering customer dental questions, equipment and technology issues
  • Provides live support, working through issues with TRIOS scanners and aiding offices through troubleshooting
  • As well as assisting Account Manager and CSL in maintaining strong and healthy relationships with our practices while maintaining high customer service
  • Work directly with CSL and Account Manager regarding Doctor issues I can resolve due to my many years in the Dental industry
  • Provided CX managers with productive feedback about breaks in the outreach process and how we can make them more efficient
  • Assisted with projects internally with the CX managers to improve and build SOPs to enable efficiency across the team
  • Assisted CX managers in internal projects to merge our Customer Experience Associate's programs better to ensure fewer issues for the CX teams when trying to help practices, leaving less room for errors and faster response times
  • Exceed the number of required chats and calls for CX agents every week of an average of 70 extra tickets completed and closed weekly
  • As well as training new CX team members on SOPs, workflows, and Zendesk usage.

Treatment and Marketing Coordinator

Aesthetic Associate Centre
08.2018
  • The Treatment Coordinator takes the lead and closes or assists in the first action of the production cycle in a dental practice
  • Utilized all available resources to close the financing of the treatment plans generated by the doctor
  • I averaged about $200,000 monthly in treatment plan sales
  • Completed patient outreach to every New Patient that scheduled a free consult
  • If they did not schedule would call to discuss alternative treatment plans and options, while scheduling a 75% return rate of unscheduled treatment
  • Worked with marketing team to plan and set up learning events, and launch parties for new products our lab and office had to offer
  • Worked first hand with marketing leads to create and design web and pamphlets for community events for our opening and marketing of the new Dental Residency Program through NYU
  • Planned various meet the Residents for community events to aid in scheduling patient appointments for Resident Dentist.

Lead Surgical Dental Assistant

Concierge Dental Group
08.2016 - 08.2018
  • Supported dental care delivery by preparing treatment rooms, patients, instruments, and materials
  • Surgical Assisting, Performed procedures in compliance with dental practice
  • Managed dental assistants that included but not limited to; managing schedules, time off requests, daily duties, and quarterly reviews Lead Surgical Assistant also at Sister Office Lancaster Smiles
  • Managed dental assistants that included but were not limited to; managing schedules, time off requests, daily duties, and quarterly reviews
  • Maintained inventory, maintained schedule, office equipment repair, and assisted in surgery
  • Supported dental care delivery by preparing treatment rooms, patients, instruments, and materials
  • Performed procedures in compliance with dental practice.

Education

New York State Regents Diploma -

Williamsville South High School
06.2010

Skills

  • IDental Soft
  • Zendesk
  • Slack
  • SalesForce
  • Dialpad
  • Google Cloud Platform
  • Medical Records
  • Phone Etiquette
  • Typing
  • Medical Imaging
  • Eaglesoft
  • Dentrix
  • Medical Scheduling
  • Infection Control Training
  • Records Review
  • Scripting Languages
  • CRM Software
  • MD Toolbox
  • Dental Assisting
  • Chairside Surgical Assisting
  • Medical Scheduling
  • Infection Control Training
  • Records Review
  • Scripting Languages
  • CRM Software

Additional Information

Glam Lab makeup certification., CPR Certified

Timeline

Product Support Specialist

Dandy Labs
03.2022 - Current

Treatment and Marketing Coordinator

Aesthetic Associate Centre
08.2018

Lead Surgical Dental Assistant

Concierge Dental Group
08.2016 - 08.2018

New York State Regents Diploma -

Williamsville South High School

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Marialin Garcia-Casillas