Marialina Barr

Davenport,Florida

Summary

Dedicated customer service professional with extensive experience at Pacific Star Resort & Spa, adept in cash handling and management, and known for exceptional customer assistance. Demonstrates a strong work ethic and integrity, excelling in fast-paced environments. Proven track record of enhancing customer satisfaction through meticulous attention to detail and effective problem-solving skills.

Overview

years of professional experience

Work History

Cashier, Food Service

Universal Orlando

01.2023 - 04.2023

Greeted customers entering store and responded promptly to customer needs.
Performed cash, card, and check transactions to complete customer purchases.
Worked flexible schedule and extra shifts to meet business needs.
Welcomed customers and helped determine their needs.

Cashier

Guam Hilton

02.1989 - 03.1992

Greeted customers entering store and responded promptly to customer needs.
Performed cash, card, and check transactions to complete customer purchases.
Worked flexible schedule and extra shifts to meet business needs.
Welcomed customers and helped determine their needs.

Front Desk Clerk/Front Desk Night Auditor

Pacific Star Resort & Spa

01.1986 - 03.1992

Answered customer telephone calls promptly and appropriately handled needs.
Handled guest complaints professionally, resolving issues quickly to maintain high levels of satisfaction.
Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Monitored front desk telephone lines attentively for prompt response to incoming calls while multitasking effectively during busy periods.
Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
make money exchange according to exchange rates.

Education

High School Diploma -

Guam Community College, Mangilao, Guam

06-1990

Skills

Customer service
Customer assistance
Work ethic and integrity
Patience and empathy
Time management skills
Cash handling
Cleaning and sanitizing

Team collaboration
Customer service excellence
Money handling
Reliability and punctuality
Cash handling and management
Customer relations

Timeline

Cashier, Food Service - Universal Orlando

01.2023 - 04.2023

Cashier - Guam Hilton

02.1989 - 03.1992

Front Desk Clerk/Front Desk Night Auditor - Pacific Star Resort & Spa