MARIA LINDA PRICE
Summary
Customer success professional with 10+ years of experience supporting clients in financial services, technical support, and customer-facing roles. Skilled at building relationships, managing escalations, and delivering training to ensure customers achieve success with products and platforms. Recognized for clear communication, problem-solving under pressure, and a genuine commitment to customer satisfaction.
Results-focused professional with deep understanding of business analytics and data-driven decision-making. Proven ability to generate valuable insights and streamline processes. Known for effective team collaboration and adapting to dynamic environments. Skilled in data interpretation and strategic planning.
Overview
15
15
years of professional experience
1
1
Certification
Work History
KYC Operations Senior Analyst
Wise
Remote
04.2025 - Current
- Conducts customer due diligence (CDD) and enhanced due diligence (EDD) for new and existing consumer and business clients.
- Analyzes customer documentation and transactions, ensuring compliance with AML standards.
- Coordinates with compliance, legal, and operations teams to resolve escalated cases.
- Maintains strong client relationships through clear, professional communication and accurate reporting.
Customer Support Specialist L2
Wise
Tampa, FL
02.2023 - 04.2025
- Assist banking clients with financial account support, providing timely resolutions and empathetic service.
- Escalate complex cases and collaborate with product and compliance teams to resolve urgent issues.
- Cross-trained in quality assurance, ensuring accuracy in client interactions and support documentation.
- Partner with colleagues across departments to improve processes and support a seamless customer experience.
Tier 1 iOS Chat Tech Support Advisor
Kelly Services / Apple
Remote
06.2022 - 12.2022
- Provided support for iOS customers including billing, fraud, and product troubleshooting.
- Guided clients step-by-step through technical configurations, enhancing product adoption.
- Delivered consistent an
Beauty Advisor Email/Chat Support
Inktel Contact Center Solutions / Sephora
Remote
10.2021 - 06.2022
- Responded to client inquiries about orders, services, and products with professionalism and accuracy.
- Leveraged email templates and proprietary systems to ensure consistency in communication.
- Partnered with team leads to improve support processes and customer experience.
Dual Night Auditor / Front Desk Agent
Tru by Hilton & Residence Inn Marriott
Sebring, FL
01.2019 - 03.2020
- Managed guest relationships, resolving escalated concerns with empathy and efficiency.
- Processed reservations, payments, and reconciliations while ensuring operational accuracy.
- Delivered high-quality customer service in a fast-paced hospitality environment.
Eligibility Specialist / Assistant Manager
Hawkeye Marketing LLC
Sebring, FL
09.2017 - 01.2019
- Supported clients in determining service eligibility and coordinated with agencies to secure resources.
- Managed a team of 15 employees, coaching and scheduling to ensure smooth service delivery.
- Built trust with clients through clear communication and problem-solving.
Office Administrative Assistant
LV Cabinets & Granite
Fontana, CA
05.2011 - 06.2015
- Provided administrative support including scheduling, record-keeping, and financial tracking.
- Assisted with organizing training sessions and events for staff and clients.
- Maintained accurate records while ensuring confidentiality and professionalism.
Education
GED -
Madera Adult School
Madera, CASkills
- Customer Relationship Management
- Escalation & Issue Resolution
- Platform Training & Onboarding
- Stakeholder Communication (Ops to Execs)
- Compliance & Risk Review (AML/KYC)
- Technical Troubleshooting & IT Support
- Zendesk & Ticket Management Systems
- Process Documentation & Improvement
- Strong Organizational & Multi-tasking Skills
- Client management
- Client relationship management
- Data analysis
- Performance monitoring
Certification
- Google IT Support Certificate
- Zendesk Customer Service Professional Certificate
LANGUAGES
English
Tagalog
Timeline
KYC Operations Senior Analyst
Wise
04.2025 - Current
Customer Support Specialist L2
Wise
02.2023 - 04.2025
Tier 1 iOS Chat Tech Support Advisor
Kelly Services / Apple
06.2022 - 12.2022
Beauty Advisor Email/Chat Support
Inktel Contact Center Solutions / Sephora
10.2021 - 06.2022
Dual Night Auditor / Front Desk Agent
Tru by Hilton & Residence Inn Marriott
01.2019 - 03.2020
Eligibility Specialist / Assistant Manager
Hawkeye Marketing LLC
09.2017 - 01.2019
Office Administrative Assistant
LV Cabinets & Granite
05.2011 - 06.2015
GED -
Madera Adult School