Marializ Soto peña
Germantown
Summary
Reliable professional with background in customer-facing roles, excelling in highly productive environments where task efficiency is paramount. Skilled in accurate cash handling, inventory management, and customer service, ensuring smooth and efficient transaction processes. Possess strong communication skills, problem-solving abilities, and adaptability to meet diverse customer needs and enhance overall satisfaction. Committed to contributing positively to team dynamics through effective collaboration and support.
Overview
3
3
years of professional experience
Work History
ESL Volunteer Teacher
High School
Gaithersburg
11.2023 - 04.2025
- Developed engaging lesson plans for diverse ESL learners.
- Facilitated interactive discussions to enhance language skills and confidence.
- Organized cultural exchange activities to promote language use and understanding.
- Collaborated with teachers to integrate ESL strategies into the curriculum.
- Created a resource library of materials for ESL instruction and practice.
- Worked closely with other teachers to develop activities for ESL classes.
- Assessed the progress of students using a variety of methods.
- Facilitated group discussions about current events topics relevant to ESL classrooms.
- Adapted teaching materials and methods to meet students' varying needs and interests.
- Instructed students on ideas and customs in English, conversational English and career planning, social adjustment, and practical life skills.
Cashier
El Nazareno Latin Market
Germantown
06.2022 - 03.2025
- Processed customer transactions efficiently at El Nazareno Latin Market.
- Assisted customers with product selections and inquiries during busy hours.
- Maintained accurate cash drawer balances throughout each shift.
- Handled returns and exchanges following store policies and procedures.
- Managed restocking of shelves to ensure product availability for customers.
- Collaborated with team members to provide excellent customer service experiences.
- Monitored store cleanliness and organized merchandise displays regularly.
- Accepted cash and credit card payments, issued receipts and provided change.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Collected payments and provided accurate change.
- Greeted customers and answered any questions they had about the store's products and services.
- Performed other duties as assigned by management.
- Helped customers find specific products, answered questions, and offered product advice.
- Answered customer questions and provided store information.
- Worked closely with front-end staff to assist customers.
- Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
- Organized stock inventory on shelves for easy access and visibility.
- Assisted in unloading shipments and placing items in designated areas.
- Maintained cleanliness and orderliness of stockroom and sales floor.
- Collaborated with team members to restock shelves efficiently during peak hours.
- Monitored product expiration dates to ensure freshness on display.
- Trained new staff on proper stocking procedures and safety protocols.
- Stocked shelves with newly arrived products.
- Maintained neat, safe and orderly workspace to prevent accidents and injuries.
- Stocked produce shelves to maintain freshness and visual appeal.
- Assisted customers with product selection and answered inquiries.
- Monitored inventory levels to ensure adequate supply of fresh produce.
- Organized displays of fresh fruits and vegetables in the store.
- Removed expired and overripe items to provide freshest options and eliminate health risks.
- Checked prices and located products for customers.
Education
High School Diploma -
Clarksburg High School
Clarksburg, MD06-2025
Associate of Science - Nursing
Montgomery College
Germantown05-2027
Skills
- Patient care
- Language instruction
- Customer service
- Team collaboration
- Empathy and patience
- Cash register operation
- Cleaning and sanitizing
- Effective communication
- Safety processes and procedures
- Product restocking
- Friendly and personable
- Clear communication
- Cleaning procedures
- Workplace organization
- Punctual and reliable
- Inventory cycle counting
- Supply restocking
- Shelving of products
- Product tagging
Languages
Spanish
Native/ Bilingual
English
Professional
Affiliations
- Full time student balancing academic responsibilities with part time work
Accomplishments
- seal of Biliteracy (English and Spanish)
Timeline
ESL Volunteer Teacher
High School
11.2023 - 04.2025
Cashier
El Nazareno Latin Market
06.2022 - 03.2025
High School Diploma -
Clarksburg High School
Associate of Science - Nursing
Montgomery College
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