Maria Lola Bahena
2843 N Sawyer Ave ,IL
Summary
Dynamic professional with expertise in front office management at Chicago Wheel Service, excelling in client communication and travel coordination. Proven track record in optimizing scheduling and enhancing guest experiences. Adept at problem-solving and attention to detail, ensuring seamless operations and client satisfaction. Bilingual proficiency enhances service delivery, contributing to a 20% increase in client retention.
Overview
21
21
years of professional experience
2
2
years of post-secondary education
Work History
In-Home Babysitter
Family Members
Chicago, IL
02.2023 - 12.2025
- Developed engaging activities to promote cognitive and social development in children.
- Maintained a safe and clean environment, ensuring adherence to health and safety standards.
- Communicated effectively with parents regarding children's progress and daily activities.
- Implemented routines that fostered consistency and security for children in care.
Front Desk Receptionist
Chicago Wheel Service
Elk Grove Village, IL
07.2017 - 01.2022
- Managed front desk operations, ensuring efficient guest check-in and check-out processes.
- Coordinated appointments and meetings, optimizing scheduling for team members and clients.
- Handled multi-line phone system, directing calls to appropriate departments with accuracy.
- Maintained cleanliness and organization of reception area, creating welcoming environment for visitors.
Travel Consultant
Multiviajes Gutierrez
Chicago, IL
05.2005 - 07.2017
- Developed customized travel itineraries based on client preferences and budget constraints.
- Researched and sourced competitive travel packages, ensuring optimal pricing and value for clients.
- Coordinated logistics for travel arrangements, including flights, accommodations, and transportation services.
- Provided expert advice on destinations, activities, and travel regulations to enhance client experiences.
- Organized trips for individual, family and business travelers.
Education
Associate of Applied Business - Tourism And Travel Management
Catherine Junior College
Chicago, IL 04.1988 - 11.1989
Skills
Attention to detail
Listening skills
Data entry
Team collaboration
Hospitality services
Basic accounting
Clerical support
Word processing
Office supplies inventory management
Travel coordination
Bilingual proficiency
Customer support expertise
Payment processing
Courteous and professional
Greeting and seating clients
Client communication
Customer service
Cash handling
Timeline
In-Home Babysitter
Family Members
02.2023 - 12.2025
Front Desk Receptionist
Chicago Wheel Service
07.2017 - 01.2022
Travel Consultant
Multiviajes Gutierrez
05.2005 - 07.2017
Associate of Applied Business - Tourism And Travel Management
Catherine Junior College
04.1988 - 11.1989