Summary
Overview
Work History
Education
Skills
Certification
Timeline
Hi, I’m

Maria Lou Kuenzi

Abilene,United States
Maria Lou Kuenzi

Summary

Customer care, along with sales and service is my passion. Over 15 years of professional care provider and four plus years of experience as a Store Fashion Consultant in retail sales; all sales goals were met or exceeded. Possess the ability to predict, evaluate, and meet the needs of clients/customers with that extra edge to be successful in “upselling”. Keeping organized and being efficient have led me to bring a comfort level whereby clients trust me. Determined to leverage significant experience in customer sales and service to fill the Customer Service Associate position with Hertz Rent-A-Car is my desire.

High recommendations and references available upon request.

Overview

1
year of professional experience
1
Certification

Work History

America's Finest Homecare
Abilene, TX

In Home Senior Care Provider
05.2022 - Current

Job overview

  • Built strong and trusting rapport with clients and loved ones, providing emotional support and daily living instructions.
  • Tracked, documented, monitored health and well-being of clients and reported significant health changes.

Triumph International, Inc
, Philippines

Store Fashion Consultant

Job overview

  • Developed customer base to increase sales and service through inventory accuracy and building data base.
  • Adhered to company policies, rules and procedures to achieve company goals and maintain safety.
  • Used product knowledge to upsell items to match client needs.
  • Promoted memorable shopping experiences resulting in increased customer retention and loyalty.
  • Kept calm and applied problem-solving and interpersonal skills to resolve conflicts.

Nike International (Phils) Inc
, Philippines

Retail Sales Consultant

Job overview

  • Developed customer rapport by professional and polite support for sales and services. Promoting goodwill relationship between the consumers and the company.
  • Educated customers on product and service offerings.
  • Arranged merchandise for display to highlight new styles, and recommended merchandise to customers based on needs and preferences.
  • Maintained current store, product and promotional knowledge to drive consistent sales.

Education

Philippines Normal College

Some College (No Degree)

University Overview

Skills

  • Excellent Communication Skills - Verbal and written; Bilingual, English and Tagalog
  • Customer Service - Understanding customer's need; Flexibility in dealing with different types of clients and overcoming objections
  • Interpersonal Skills - able to engage and interact well with others, building strong relationship with positive attitude
  • Calm and professional under pressure
  • Proficient in MS office applications

Certification

  • Sales Training Program at Triumph International
  • High Impact Sales Strategies Seminar conducted by Sales And Marketing Center Asia at Triumph International
  • Awarded Certificate of Achievement, achieving 160% counter sales target at Triumph International

Timeline

In Home Senior Care Provider
America's Finest Homecare
05.2022 - Current
Store Fashion Consultant
Triumph International, Inc
Retail Sales Consultant
Nike International (Phils) Inc
Philippines Normal College
Some College (No Degree)
Maria Lou Kuenzi