Maria Lourdes Hatton

* Maintained a clean and organized cooler and floor area to ensure a pleasant shopping experience for members.

* Managed the inventory for the items that we needed to down stack, ensuring a smooth process for both members and employees during busy day

* Responded to members and employees concerns with friendly and knowledgeable service and remedied issues promptly and effectively. Ensure to work on D&D after doing an audit in membership.

* Coached and mentored team members for better performance, leading to higher levels of productivity and job satisfaction.

* Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets

* Conducted regular training sessions for new hires and existing employees on company policies, procedures, and best practices.

* Coordinated shift schedules to ensure optimal staffing during peak hours, boosting customer service efficiency.

* Conducted regular performance reviews, providing constructive feedback and identifying areas for development.

* Implemented daily SSOP to keep store clean, adequately stocked, and well-organized.

* Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.

* Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.

* Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.

* Strengthened profits by reducing waste, controlling shrinkage, and increasing team efficiency with optimized workflows.

* Maintained a clean and organized department, adhering to sanitation guidelines and company policies.

• Maintained a clean and organized front-end area to ensure a pleasant shopping experience for members.
• Managed members returns and exchanges efficiently, ensuring a smooth process for both members and employees.
• Monitored cashier performance metrics to identify areas for improvement and implement corrective actions as needed.

• Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
• Greeted members in with friendliness and professionalism.
• Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
• Worked closely with management to provide effective assistance for specific aspects of business operations.

* Ensure our cashiers and assistants engage each member courteously and promptly

* Help enforce company policy and culture among the warehouse

* Ensure employees have a clear understanding of their responsibilities and duties

* Maintained cleanliness and sanitary conditions of all equipments, utensils and food storage areas

* Successful visits from VP's

* Created a comfortable working environment

* Ensure all transactions are accurate

* Helped increase our executive membership base

* Participated in front end focuses and programs

• Championed lean manufacturing initiatives within the department, identifying areas for waste reduction and driving process improvements that enhanced overall operational performance.
• Facilitated open communication channels among team members, promoting collaboration and information sharing across shifts.
• Improved assembly line efficiency by implementing new production strategies and techniques.
• Enhanced team communication, resulting in fewer errors and rework incidents.

* Ensure to greet every member with a smile

* Load and unload baskets for members

* Assist other department when needed