MARIA LOURDES D. TANGUAMOS
Summary
Currently I am seeking for an opportunity to develop my acquired skills in a well-oriented organization which will enhance my knowledge and capabilities in handling various works that commensurate to my qualifications.
Overview
22
22
years of professional experience
Work History
Box Office Manager
Norwegian Cruise Line
11.2022 - Current
- Improved box office efficiency by streamlining ticketing processes and implementing user-friendly software.
- Ensured accessibility for all patrons, incorporating ADA-compliant practices and accommodating special requests to make events inclusive and enjoyable for everyone.
- Leveraged technology advancements to improve the overall customer experience in purchasing tickets and attending events.
- Established strong relationships with key stakeholders including promoters, vendors, and venue partners to enhance collaboration efforts.
- Organized staff schedules by taking into account employee availability work preferences balancing these factors alongside business needs.
- Implemented effective inventory management systems to maintain accurate records of ticket availability and sales.
- Streamlined communication between different departments within the organization leading to improved operational efficiency during peak periods such as holidays or popular show seasons.
- Trained and motivated Box Office staff, Cruise Staffs and recreational Staffs-person box office staff and volunteers to maximize ticket sales and facilitate distribution of information regarding shows and performances.
Box Office Staff Member
Norwegian Cruise Line
11.2013 - 10.2022
- Assisted with event set-up and tear-down when necessary, supporting overall event success.
- Kept the box office area clean and organized, creating a welcoming environment for patrons.
- Enhanced customer satisfaction by providing efficient and friendly service at the box office.
- Provided exceptional customer service by answering phone calls promptly and addressing online inquiries effectively.
- Resolved customer concerns and inquiries professionally, maintaining a positive atmosphere at the box office.
- Processed refunds and exchanges according to company policies while maintaining excellent customer relations.
- Cultivated strong relationships with returning patrons, encouraging continued support of the venue''s events and performances.
- Participated in regular staff meetings to discuss strategies for improving overall box office performance.
- Handled will-call tickets efficiently, ensuring timely delivery to waiting guests.
- Assisted in promoting special events and performances, resulting in increased ticket sales.
- Assisted customers in choosing seats, guiding and recommending options via seating map.
- Greeted over 2000 customers per day and determined best approach to provide optimal service.
- Tracked daily sales reports for management review, contributing to data-driven decision-making processes.
Restaurant Hostess
Norwegian Cruise Line
10.2006 - 12.2013
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
- Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.
- Contributed to a positive team atmosphere by supporting coworkers during peak hours or when understaffed.
- Collaborated with servers to ensure smooth transitions between tables, minimizing wait times for guests.
- Resolved guest complaints professionally, taking appropriate action to address issues and improve future experiences.
- Promoted repeat business through engaging conversations with guests, remembering preferences, and personalizing their experiences.
Restaurant Hostess/ Waitress
Lenotre de Paris
06.2004 - 04.2005
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Managed reservations effectively, accommodating special requests and ensuring accurate guest counts.
- Checked in with servers to confirm preparedness before seating customers.
- Managed seating chart and monitored activity in restaurant to keep constant and efficient dining flow.
Restaurant Hostess/ Waitress
Grand Hyatt Dubai
01.2002 - 01.2004
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Trained new hostess staff members on company policies, procedures, and best practices ensuring consistency across all shifts.
- Complied with food safety and food hygiene regulations to safeguard public health.
Education
BS Psychology -
Saint Paul College of Manila
01.2000
BS Psychology -
Trinity College of Quezon City
01.1998
Skills
- Experience with operational jobs that require agility
- Knowledgeable in computer application programs
- Passionate about hospitality and customer service driven
- Confident and poised in interactions with individuals at all levels
- Proactive, team player and problem solver
- Box Office Operations
- Deadline Management
- Brand Awareness
References
- Capt. Roger Gustavsen
- Errol Bailey
Timeline
Box Office Manager
Norwegian Cruise Line
11.2022 - Current
Box Office Staff Member
Norwegian Cruise Line
11.2013 - 10.2022
Restaurant Hostess
Norwegian Cruise Line
10.2006 - 12.2013
Restaurant Hostess/ Waitress
Lenotre de Paris
06.2004 - 04.2005
Restaurant Hostess/ Waitress
Grand Hyatt Dubai
01.2002 - 01.2004
BS Psychology -
Saint Paul College of Manila
BS Psychology -
Trinity College of Quezon City