Maria Lucinda Howard
Operations Manager
Spring,Tx
Summary
Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving. Dedicated Logistics and Operations professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
21
21
years of professional experience
Work History
Operations Manager
Dewlush Logistics DSP (partnership With Amazon)
2021.10 - 2024.08
- Works side by side with CEO/ DSP Owner
- Responsible for performance management and coaching for day-to-day delivery operations and supporting delivery associates as when encountering challenges throughout their shifts to help improve the company
- Coordination of route dispatching from open to close
- On-the-road delivery Management including monitoring Amazon Cortex and Netradyne camera
- Manage a roster of 75 employees including; delivery associates and dispatchers
- Delivery associates performance reviews
- In charge of office Supplies, including van bag supplies, Uniform supplies
- In charge of Petty Cash for operation expenses
- Interview new applicants
- Interface with Amazon Station Managers/other staff, for on-the-road delivery and other issues relating to delivery
- Interface with the DSP Owner on delivery operations
- Key performance indicators and review performance with delivery associates
- Daily roster for routes using Amazons Cortex system
- Manage delivery operations, manage dispatch
- Oversee Fleet operation
- Oversee Admin and HR operation
- Communicate between DAs and DSP owner (reminder) (Daily/ Situational)
- Stand up meeting update/ scripts/checklist
- DSP score card (weekly)/ dispute
- Workers' compensation (Investigation/Approval) (situational)
- Hiring/on-boarding (weekly)
- Facilitate orientation for new employees (Weekly)
- Safety operational compliance
- Check company mailbox
- Send new hires for Drug test
- Health Insurance~ plan enrollment, plan termination and communication with Insurance company
- On-boarding documentation
- Documentation of Offer Letter and Tracking of offer signature
- Termination Administration Communication (situational)
- DA Compliance warning
- Handled unemployment letters and submit needed documents to 3rd party
- Policy adjustments and signature tracking
- Any other duties assigned by DSP owner.
Home School Teacher and Tutor
Casey/Kowaleski
2016.06 - 2021.10
- Provided education to 6 students, within the privacy of their own home
- Prepared and Taught Klein ISD curriculum while following state guidelines.
Lead Teacher
Primrose Preschool Academy
2013.10 - 2015.08
- Prepared lesson plans and created Math and Science learning boards
- Educated 24 Private students based on statewide curriculum for early preschoolers.
Lead Teacher
Xplor Preschool Academy
2012.10 - 2013.10
- Prepared lesson plans and created Math and Science learning boards
- Educated 20 private school students based on statewide curriculum for early preschoolers.
Part Time Teacher
Gymboree Play and Music
2012.01 - 2013.02
- Educated numerous children by performing art/ music activities and lesson plans that helped them get prepared for pre-school and/or kindergarten
- Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
- Fostered positive learning environment that encouraged student curiosity and critical thinking.
Personal Banker
First Convenience Bank
2007.03 - 2008.08
- Cross sold various company products
- Handled Western Union, money order, and wire transfer transaction.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Managed deposits, withdrawals and wire transfers to process smooth banking transactions for clients.
- Delivered comprehensive financial advice, strengthening client relationships and promoting long-term loyalty.
Assistant Customer Service Manager/ Front-End Supervisor
Kroger
2003.10 - 2007.03
- Successfully supervised 30 front end, customer service office, cashiers and baggers
- Day and Overnight Customer Service Cashier
- Morning and overnight financial bookkeeper.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
Education
Bachelor of Arts - Studio Art and Music Business
Winston-Salem State University
Winston-Salem, North Carolina12.2011
Bachelor of Arts -
Delta Fine Arts Center
Winston-Salem, NC08.2011
Bachelor of Arts - Ghana, Africa.......Paris, France
Winston-Salem State University
Winston-Salem, North Carolina07.2010
Bachelor of Arts - Summer Study Scholarship
Penland School of Crafts
Penland, North Carolina06.2010
Some College (No Degree) - Pre-Medicine
San Jacinto College
Houston, TexasHigh School Diploma -
Clifton J. Ozen High School
Beaumont, Texas01.2002
Skills
- Strong management skills
- Language; English
- Disciplined work ethics
- Experience in Microsoft Word, Excel, PowerPoint, and Outlook
- Proficient with Acrobat Reader
- Answering phones and making appointments
- Filing of records
- Distributing mail
- Ability to multitask
- Experience working with customer service
- Illustrator, InDesign, and Photoshop
- Problem-solving skills
- Parent-Teacher Communication
- Organizational Skills
- Activity Planning
- Safety awareness
- Relationship Building
- Educational technology
- Social Development
- Classroom Safety Practices
- Team Leadership
- Time Management
- Effective Verbal and written communication
- Complex Problem-Solving
- Staff Training and Development
- Staff Management
- Strategic Planning
- Operations Management
- Project Management
- Cross-Functional Teamwork
- Performance Management
- Schedule Preparation
- Performance Evaluations
- Business Administration
- Business Development
- Business Planning
- Brand Management
- Teamwork and Collaboration
- Customer Service
- Decision-Making
- Problem Resolution
- Adaptability and Flexibility
- Leadership and team building
- Team Player
- Effective leader
- Training and coaching
- Inventory Control
References
References available upon request
Volunteer and participation
- Jerusalem photography project, Bethlehem University, Jerusalem, Israel, 2009
- In The Moment, Five and Forty Art Gallery, Winston-Salem, NC, March 2009- May 2009
- James Marshall, SECCA, Winston-Salem, NC, 2010
- Choir Director, Love Center COGIC
- National Council of Negro Women, 2011
Personal Information
Title: OPERATIONS MANAGER
Timeline
Operations Manager
Dewlush Logistics DSP (partnership With Amazon)
2021.10 - 2024.08
Home School Teacher and Tutor
Casey/Kowaleski
2016.06 - 2021.10
Lead Teacher
Primrose Preschool Academy
2013.10 - 2015.08
Lead Teacher
Xplor Preschool Academy
2012.10 - 2013.10
Part Time Teacher
Gymboree Play and Music
2012.01 - 2013.02
Personal Banker
First Convenience Bank
2007.03 - 2008.08
Assistant Customer Service Manager/ Front-End Supervisor
Kroger
2003.10 - 2007.03
Bachelor of Arts - Studio Art and Music Business
Winston-Salem State University
Bachelor of Arts -
Delta Fine Arts Center
Bachelor of Arts - Ghana, Africa.......Paris, France
Winston-Salem State University
Bachelor of Arts - Summer Study Scholarship
Penland School of Crafts
Some College (No Degree) - Pre-Medicine
San Jacinto College
High School Diploma -
Clifton J. Ozen High School
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