Summary
Overview
Work History
Education
Skills
Languages
Work Availability
Work Preference
Timeline
BusinessAnalyst

Maria Luisa Noboa Abreu

Paterson,TX

Summary

Dynamic customer service professional with proven success at Executive Inn Hotel, enhancing guest experiences through exceptional communication and attention to detail. Skilled in appointment scheduling and problem-solving, consistently achieving high customer satisfaction ratings while managing high-volume inquiries. Committed to creating welcoming environments and fostering positive interactions.

Personable and highly organized with excellent communication and multitasking abilities. Possesses strong customer service and administrative skills, including managing phone systems and scheduling. Committed to creating welcoming environment and ensuring smooth front desk operations.

Overview

2
2
years of professional experience

Work History

Front Desk Receptionist

Executive Inn Hotel
05.2025 - Current
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
  • Collected room deposits, fees, and payments.
  • Enhanced customer satisfaction by providing efficient and professional front desk services.
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
  • Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.

Call Center Agent

Genuine Smiles
02.2024 - 04.2025
  • Enhanced call center efficiency by effectively managing high call volumes and multitasking in a fast-paced environment.
  • Improved customer satisfaction ratings by efficiently addressing and resolving inquiries, complaints, and requests.
  • Consistently met or exceeded performance targets through diligent attention to detail and strong communication skills.
  • Demonstrated empathy and understanding when dealing with difficult situations, ultimately diffusing tension while finding satisfactory resolutions.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.

Customer Service Cashier

Orlando Auto Detailing
03.2023 - 11.2023
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

Education

Nursering

Passaic County Community College
Paterson, NJ
06-2027

High School Diploma -

Instituto Politécnico Cardenal Sancha
Santo Domingo, Republica Dominicana
08-2019

Skills

  • Customer service
  • Attention to detail
  • Time management
  • Listening skills
  • Data entry
  • Telephone etiquette
  • Team collaboration
  • Problem-solving skills
  • Appointment scheduling
  • Verbal and written communication
  • Office organization
  • Front office management

Languages

Spanish
Native or Bilingual
English
Full Professional

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse

Work Preference

Work Type

Full Time

Work Location

Remote

Important To Me

Work-life balanceCareer advancementFlexible work hoursWork from home option4-day work week

Timeline

Front Desk Receptionist

Executive Inn Hotel
05.2025 - Current

Call Center Agent

Genuine Smiles
02.2024 - 04.2025

Customer Service Cashier

Orlando Auto Detailing
03.2023 - 11.2023

Nursering

Passaic County Community College

High School Diploma -

Instituto Politécnico Cardenal Sancha

Similar Profiles

CREATE PROFILE