Maria Luisa Rebolledo
San Mateo,CA
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Dianda'S Italian Amer Pastry
San Mateo, CA
01.2023 - Current
- Answered customer inquiries and provided accurate information regarding products and services.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong customer relationships to encourage repeat business.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
- Took special orders in person and over telephone, generating additional revenue every month.
Medical Office Intern
Raul Orejuela Bueno Hospital
09.2022 - 12.2022
- Researched coding questions related to diagnosis codes and procedure codes used in documentation.
- Completed filing tasks such as organizing patient charts and maintaining documents in an orderly fashion.
- Managed incoming and outgoing mail including faxing, scanning, and photocopying documents as needed.
- Performed data entry of demographic information into the practice management software system.
- Verified patient information for accuracy and completeness.
- Maintained confidentiality of records relating to clients' treatment
- Completed and safeguarded medical records, securing patient information to maintain confidentiality.
Project Associate
National federation of coffee growers of Colombia
09.2020 - 12.2021
- Managed external vendors providing services related to specific projects.
- Maintained accurate records of all activities related to assigned projects.
- Prepared monthly progress reports detailing accomplishments, challenges, and recommendations.
- Facilitated meetings with stakeholders to review project results and discuss next steps.
- Participated in team brainstorming sessions to generate creative ideas for problem solving.
- Collaborated with cross-functional teams across departments to develop integrated workflows for new initiatives.
- Identified and documented technical issues that arose during the course of the project.
- Participated in strategy development meetings, coordinating key alliances, advertising strategies and brand recognition initiatives.
Customer Service Sales Representative
Cueros Velez
Palmira, Valle
04.2019 - 10.2019
- Provided accurate information about products and services.
- Answered customer questions about products and services and recommended appropriate solutions.
- Developed strategies for improving the customer experience.
- Built sustainable relationships with customers through open communication.
- Negotiated prices and set up contracts to finalize sales agreements.
- Processed orders, forms, applications, and requests.
- Greeted and assisted customers to foster positive experiences.
Office Assistant
Avianca Sulogística
Cali, Valle
10.2017 - 05.2018
- Answered phone calls and welcomed visitors to office.
- Provided administrative support to staff members, including copying and scanning documents, filing paperwork, and ordering supplies.
- Maintained an organized filing system of paper documents and electronic files.
- Performed data entry tasks into various computer systems accurately and efficiently.
- Checked office supply levels, anticipated needs and placed orders for appropriate stock levels.
- Offered diverse clerical support to office team members, managed correspondence, answered telephone calls and tracked documentation.
Education
Bachelor of Science - Health Administration
Universidad Abierta Y A Distancia
Colombia 01-2024
TECNICO EN AGENTE DE TURISMO CON ENFASIS EN RELACIONES PUBLICAS - Tourism And Travel Services Marketing Operations
Academia De Aviación Internacional
Colombia 09-2018
Bachelor of Science - Dentistry (Pre-Dentistry)
Universidad Del Magdalena - VII Semestre
Colombia 01-2010
High School Diploma -
Institución Educativa Distrital Laura Vicuña
Colombia 12-2004
Skills
- Positive and Professional
- Team Development
- Receiving Support
- Microsoft Office Suite
- Credit Card Payment Processing
- Administrative Support
- Active Listening
- Medical Terminology Knowledge
- Microsoft Excel
- Documentation
- High-Energy Attitude
- Client Relations
- Payment Processing
- Customer Service
- Multi-Task Management
- Problem Resolution
Seminars And Courses
ENGLISH AS SECOND LANGUAGE Listening and speaking III
College of San Mateo, Spring 2024
ENGLISH AS SECOND LANGUAGE Reading for multilingual II
College of San Mateo, Spring 2024
CUSTOMER SERVICE AND SERVICE SEMINAR
School of Tourism and Hostesses, 4 hours, Cali, March 2017
COMPREHENSIVE IMAGE SEMINAR
School of Tourism and Hostesses, 5 hours, Cali, October 2016
PROTOCOL AND ETIQUETTE SEMINAR
School of Tourism and Hostesses, 4 hours, Cali, October 2016
ENTREPRENEURSHIP, Sena Palmira, 40 Hours, Palmira, November 10, 2014
ENGLISH DOT WORKS BEGINNER, Sena Palmira, 50 Hours, Palmira, August 8, 2014
STANDARD ARABIC COURSE “MSA”, Ahlan Egypt school, 40 Hours, Cairo, Egypt August 2013
MANAGING MICROSOFT TOOLS OFFICE 2007: EXCEL, Virtual Scene, 40 Hours, Santa Marta, July 13,
2011 MICROSOFT OFFICE 2007 TOOL MANAGEMENT: WORD, Virtual Scene, 40 Hours, Santa Marta, August 31, 2011
ITALIAN LANGUAGE AND CULTURE COURSE (Italian language and culture), Leonardo Da Vinci School, 80 Hours, Rome, Italy, July 29, 2010
INTERMEDIATE ENGLISH, University of Magdalena, 80 Hours, Santa Marta, 2006 - II ENGLISH: BASIC, University of Magdalena, 80 Hours, Santa Marta, 2006 - I ENGLISH INTRODUCTORY: INTRO A, Universidad del Magdalena, 80 Hours, Santa Marta, 2005
Languages
English
Professional
Italian
Full Professional
Spanish
Native/ Bilingual
References
- Mauricio Villegas, 650 2700307
- Michelle Serarols, 650 6531297
- Leonardo Antonelle, 415 8183398
Timeline
Customer Service Representative
Dianda'S Italian Amer Pastry
01.2023 - Current
Medical Office Intern
Raul Orejuela Bueno Hospital
09.2022 - 12.2022
Project Associate
National federation of coffee growers of Colombia
09.2020 - 12.2021
Customer Service Sales Representative
Cueros Velez
04.2019 - 10.2019
Office Assistant
Avianca Sulogística
10.2017 - 05.2018
Bachelor of Science - Health Administration
Universidad Abierta Y A Distancia
TECNICO EN AGENTE DE TURISMO CON ENFASIS EN RELACIONES PUBLICAS - Tourism And Travel Services Marketing Operations
Academia De Aviación Internacional
Bachelor of Science - Dentistry (Pre-Dentistry)
Universidad Del Magdalena - VII Semestre
High School Diploma -
Institución Educativa Distrital Laura Vicuña
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