Lynda Weinberg
New York,NY
Summary
Dedicated and multilingual receptionist with over two years of experience providing exceptional patient service and administrative support. Skilled in handling sensitive patient information, coordinating appointments, and enhancing the overall patient experience. Highly detail-oriented, proficient in medical billing, insurance verification, and HIPAA compliance. Fast learner with strong communication skills, fluent in multiple languages.
Overview
7
7
years of professional experience
Work History
Dental Receptionist
National Dental
01.2022 - Current
- Managed over 100 daily patient interactions via phone, email, and in-person to maintain a welcoming environment and streamline office processes.
- Improved patient satisfaction by 15% through efficient appointment scheduling and clear communication regarding billing and insurance queries.
- Collaborated with insurance companies to resolve unpaid claims and verified patient insurance coverage, ensuring accurate billing.
- Assisted patients with completing necessary medical forms and resolving any coverage-related issues.
- Reduced claim rejections by 20% by accurately verifying insurance information and updating patient records in a timely manner.
- Adhered strictly to HIPAA guidelines to maintain patient confidentiality.
Medical Receptionist
Neurology
09.2021 - 09.2022
- Processed patient check-ins, verified insurance, and managed appointments for over 200 patients weekly.
- Increased accuracy in medical billing by meticulously reviewing insurance information and updating medical records.
- Handled prior authorizations and generated medical letters, maintaining a 98% accuracy rate.
Assistant Manager
Lucille Roberts
09.2018 - 06.2020
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Welcomed customers and provided excellent customer service both in-person and via phone, contributing to the company’s 20% increase in membership sales.
- Assisted customers in selecting gym memberships tailored to their fitness goals and needs.
Stock Person
BURLINGTON COAT FACTORY, INC
03.2017 - 09.2017
- Organized and tagged stock, maintaining a highly efficient stockroom environment.
- Ensured merchandise was accurately displayed on the sales floor, contributing to an increase in product visibility.
Education
LaGuardia Community College of The City University of New York
Long Island City, NY01.2019
High School Diploma -
Bayside High School
Bayside, NY06.2018
Skills
- Fluent in English and Spanish
- Expertise in patient communication and customer service
- Experience in medical billing and insurance claims
- Proficient in HIPAA compliance and medical documentation
- Strong problem-solving and organizational skills
- Detail-oriented and highly patient-focused
- Team leadership and assistant management experience
Timeline
Dental Receptionist
National Dental
01.2022 - Current
Medical Receptionist
Neurology
09.2021 - 09.2022
Assistant Manager
Lucille Roberts
09.2018 - 06.2020
Stock Person
BURLINGTON COAT FACTORY, INC
03.2017 - 09.2017
LaGuardia Community College of The City University of New York
High School Diploma -
Bayside High School
Similar Profiles
KAI JIANGKAI JIANG
Dental Assistant & Office Intern at National DentalDental Assistant & Office Intern at National Dental
KAI JIANGKAI JIANG
Dental Assistant & Office Intern at National DentalDental Assistant & Office Intern at National Dental
Wendy MoralesWendy Morales
Dental Assistant at National DentalDental Assistant at National Dental