Marialynn Hedeman
New York,NY
Summary
Dynamic server with experience in leading teams and driving service quality improvements. Strong communicator and active listener, adept at managing large parties and resolving conflicts to enhance overall guest experiences.
Overview
8
8
years of professional experience
Work History
Server
Sir Henrys
New York, New York
02.2024 - Current
- Assisted in the successful opening of a new restaurant by transitioning from 'Tanner Smiths' to provide support.
- Facilitated the launch of a new restaurant by moving from 'Tanner Smiths' to offer operational support.
- Led the server team, ensuring efficient and high-quality service delivery.
- Guided server team to improve service quality, resulting in favorable customer reviews and higher restaurant ratings.
Server
Tanner Smiths
New York, New York
01.2023 - 01.2024
- Managed large parties efficiently, ensuring exceptional service and satisfaction.
- Upsold specialty cocktails to enhance guest experience and increase sales.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Stocked service areas with supplies during slow periods.
- Processed orders accurately using restaurant point-of-sale system.
Server
Sant Ambroeus
New York, New York
02.2021 - 02.2023
- Assisted with menu explanations and food recommendations to guests.
- Provided exceptional customer service in a high-end dining environment.
- Maintained cleanliness and organization of dining areas and service stations.
- Collaborated with kitchen staff to ensure timely food delivery to guests.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Operated Toast POS system to streamline order processing and payment handling.
Server
Grey Lady
New York, New York
02.2018 - 02.2020
- Managed reservation system to optimize seating arrangements.
- Greeted guests warmly and guided them to their tables.
- Provided exceptional customer service in a fast-paced dining environment.
- Handled guest inquiries and resolved concerns promptly and professionally.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
Education
High School Diploma -
Florence Memorial Township
NJ05-2014
Skills
- Point-of-sale system
- Exceptional customer service
- POS operation
- Effective communication
- Conflict resolution
- Active listening
- Team building
- Computer skills
- Vocal performance
- Songwriting
- Music production
- Stage presence
- Networking skills
- Customer service
Timeline
Server
Sir Henrys
02.2024 - Current
Server
Tanner Smiths
01.2023 - 01.2024
Server
Sant Ambroeus
02.2021 - 02.2023
Server
Grey Lady
02.2018 - 02.2020
High School Diploma -
Florence Memorial Township
Similar Profiles
null null
Fry Cook at HenrysFry Cook at Henrys
Brannan MacKellarBrannan MacKellar
Barback at Will HenrysBarback at Will Henrys
Sophie PeastonSophie Peaston
Key Accounts Manager - Independent Retail NSW/ACT at Young HenrysKey Accounts Manager - Independent Retail NSW/ACT at Young Henrys
Jewel ConyersJewel Conyers
Patient Coordinator at Mount SinaiPatient Coordinator at Mount Sinai
Kiaris GuzmanKiaris Guzman
Caretaker at CDPAP NY-FreedomcareCaretaker at CDPAP NY-Freedomcare