Mariam Abdellatif
Woodbridge,VA
Summary
Results-driven Senior Fraud Operations Analyst with proven success leading large-scale fraud prevention initiatives and cross-functional programs at ID.me. Skilled in developing scalable workflows, playbooks, and training programs that improve investigative accuracy and efficiency. Adept in leveraging business analytics and data-driven insights to strengthen fraud detection strategies across transactional and identity ecosystems. Recognized for bridging operations, engineering, and product teams to deliver impactful, data informed solutions. Over five years of expertise in the identity verification and fraud prevention space.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Senior Fraud Operations Analyst
ID.me
12.2023 - Current
- Spearheaded the launch and adoption of an internal Fraud Investigation Tool, collaborating across teams to define requirements, optimize workflows, and manage rollout. Achieved a 35% reduction in investigation time while sustaining 98%+ accuracy.
- Developed end-to-end playbooks, investigation guidelines, and SOPs to standardize fraud identification and escalation processes.
- Produced training materials, demos, and instructional videos to support onboarding and continuous education for the Fraud team.
- Conducted training sessions and workshops to strengthen fraud pattern recognition and escalation accuracy.
- Partnered with Security and Data teams to design process improvements around credential stuffing, social engineering, and account takeover detection.
- Wrote and optimized SQL queries in Snowflake to streamline fraud investigation workflows to reduce resolution time and increase investigation throughput.
- Investigated and analyzed both transactional and identity fraud to identify emerging threats, strengthen fraud detection signals, and support partner-specific risk mitigation strategies for government agencies and retail partners.
- Regularly presented operational updates, investigation findings, and quality insights to leadership.
Fraud Team Lead
ID.me
04.2022 - 12.2023
- Built and implemented a Quality Assurance program, including audit frameworks and performance dashboards, elevating frontline fraud team accuracy from 87% to 95% through data-driven coaching and feedback.
- Implemented process and data improvements by collaborating with internal teams to enhance fraud identification accuracy and maintain data integrity.
- Advanced productivity KPIs through the creation of a performance tracker, identifying opportunities for efficiency gains.
- Partnered with subject matter experts to strengthen the team’s understanding of evolving fraud methods and mitigation techniques.
- Led discussions on fraud trends and mitigation strategies to reduce social engineering and identity theft occurrences.
Member Support Lead
ID.me
12.2020 - 04.2022
- Managed a 35-person team, overseeing attendance, time tracking, and performance optimization. Designed systems for tracking and coaching performance errors, improving efficiency across operations.
- Trained new hires in verification procedures, conflict resolution, and data entry, improving user satisfaction scores.
- Collaborated with cross-functional teams to identify areas requiring additional support resources or process improvements.
Education
Bachelor of Arts - Government and International Politics, Minor in International Security
George Mason University
Fairfax, VA12-2020
Skills
- AI & Productivity Tools: Claude, GitHub, AI-assisted coding and automation tools used for workflow optimization and code generation
- Proficient in data analytics tools including Snowflake (SQL), Metabase, Tableau, and Sigma for data querying, visualization, and business insights
- Training & Knowledge Management: Atlassian (Jira, Confluence), Lucid, Figma
- Google Workspace and Microsoft Office
- Native Arabic Speaker
Certification
- Identity and Access Management (IAM)
- Claude Code in Action (Coursera)
Timeline
Senior Fraud Operations Analyst
ID.me
12.2023 - Current
Fraud Team Lead
ID.me
04.2022 - 12.2023
Member Support Lead
ID.me
12.2020 - 04.2022
Bachelor of Arts - Government and International Politics, Minor in International Security
George Mason University