Mariam Abskhron
Cypress,TX
Summary
Automotive Warranty Assistant Manager with a Degree in Automotive Mechanical Engineering
Accomplished professional with over 10 years of experience in the automotive industry, holding a degree in Automotive Mechanical Engineering. Specializes in warranty administration, claims processing, and customer service. Demonstrates a proven track record in managing and optimizing warranty programs, enhancing process efficiencies, and ensuring strict compliance with manufacturer guidelines. Applies engineering expertise to effectively address complex issues and drive operational excellence
Overview
14
14
years of professional experience
1
1
Certification
Work History
Warranty Assistant Manager
Group 1 Automotive
2023.07 - Current
- Oversee warranty teams for MB, Ford, and JLR brands
- Analyze warranty data to identify trends and minimize write-offs
- Provide training and support to staff on warranty processes and best practices
- Maintain warranty records and generate detailed reports for management review
- Organize and conduct interviews to evaluate and select candidates
- Actively monitor team performance, delivering ongoing feedback and support to ensure achievement of goals.
Senior Warranty Administrator
Group 1 Automotive
2021.07 - 2023.07
- Processed warranty claims and provided support to dealerships regarding warranty coverage and claim status
- Delivered training and development opportunities for team members on warranty policies, procedures, and systems
- Ensured compliance with company policies and manufacturer policies in all warranty administration activities
- Conducted warranty audits to verify adherence to company policies
- Worked closely with the service department to address and resolve warranty-related issues, ensuring timely and efficient service
- Assisted in the development of warranty training materials and conducted workshops to improve dealership and service department knowledge.
Account Payable, Office Manager
Spooltech Fabrication services
2020.08 - 2021.07
Office Manager
Foundation Academy
2019.01 - 2020.08
Service Advisor
Momentum BMW, Houston
2018.07 - 2018.12
Office Manager
Foundation Academy
2016.08 - 2018.07
Service Advisor
Nissan Ezz Alarb, Cairo
2015.01 - 2016.05
Service Advisor
Mercedes-Benz, Cairo
2012.01 - 2013.05
Service Advisor
Skoda Egypt, Cairo
2010.10 - 2011.09
Education
Bachelor's Degree in Mechanical Engineering (Automotive Engineering Focus) -
Helwan University, Egypt
Skills
- Technical Skills:
Warranty Administration
Automotive Knowledge
Problem-Solving
sense of urgency
- Management Skills:
Process Improvement
Team Leadership
Project Management
- Analytical Skills
Reporting
Data Analysis
- Organizational Skills:
Attention to Detail
Time Management
Certification
Certified Warranty Administrator for Mercedes-Benz.
Professional Development
Leadership Training Program: Engaged in advanced leadership training (M3 Leadership) focused on team management, strategic planning, decision-making, and Self-awareness.
References
Available upon request.
Timeline
Warranty Assistant Manager
Group 1 Automotive
2023.07 - Current
Senior Warranty Administrator
Group 1 Automotive
2021.07 - 2023.07
Account Payable, Office Manager
Spooltech Fabrication services
2020.08 - 2021.07
Office Manager
Foundation Academy
2019.01 - 2020.08
Service Advisor
Momentum BMW, Houston
2018.07 - 2018.12
Office Manager
Foundation Academy
2016.08 - 2018.07
Service Advisor
Nissan Ezz Alarb, Cairo
2015.01 - 2016.05
Service Advisor
Mercedes-Benz, Cairo
2012.01 - 2013.05
Service Advisor
Skoda Egypt, Cairo
2010.10 - 2011.09
Bachelor's Degree in Mechanical Engineering (Automotive Engineering Focus) -
Helwan University, Egypt