MARIAM ADEGOKE
Atlanta,GA
Summary
Highly skilled Help Desk Technician experienced with troubleshooting and resolving technical issues, critical thinker who address customer support issues quickly, Consistently exceed performance standards and interpersonal skills. Self disciplined, problem solving, Attention to details and great communication skilled. Dedicated team player and excellent customer service.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Help Desk Technician
Ark Solutions
Atlanta, GA
11.2021 - 02.2023
- Respond to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Troubleshooting of computer software and hardware issues remote solution via phone support, email and technical field.
- Active directory configuration, group policy and password resets.
- Good understanding of using window operating system.
- Network troubleshooting (DNS,DHCP,TCP/IP) experience.
- Strong Communication, Organization, Teamwork and customer service skills.
- Troubleshoot and configure Microsoft Word, Excel, PowerPoint.
- Understanding of LAN/WAN technology.
- Document actions and resolutions with help desk ticket.
- Perform other duties or special projects as assigned.
Help Desk Support Intern
ATG Technology
Atlanta, GA
04.2021 - 10.2021
- Assessed, troubleshoot and repaired various machines such as desktops, printers and sorters.
- Managed 30+ ticket issues per day, resolved issues in timely and cost effect manner, and completed all required documentation and properly closed ticket.
- Troubleshooting system crashes, slow-downs and data recoveries.
- Proficiency with Microsoft Office 365, Windows server, Active Directory and SharePoint.
- Troubleshoot and support end user access to applications and data.
- Exceeded issue-resolution targets and achieved customer satisfaction scores, and consistently scoring 100% on all calls.
Education
Bachelor of Science - Computer Science
University of Lagos
Nigeria2015
Skills
- Support Ticket System Management
- Troubleshoot Network problem
- IT Desktop support
- Data Recovery
- Password reset
- Excellent communication, verbal and written skills
- Computer and mobile support experience
- Configure, install and upgrade operating system
- IT Project
- Providing excellent customer service
Certification
CompTia A+ certified
Timeline
Help Desk Technician
Ark Solutions
11.2021 - 02.2023
Help Desk Support Intern
ATG Technology
04.2021 - 10.2021
Bachelor of Science - Computer Science
University of Lagos
CompTia A+ certified
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