Summary
Overview
Work History
Education
Skills
Accomplishments
Travel, Learning Languages, Writing
Languages
Timeline
Generic

Mariam Adnan

Worcester,M.A

Summary

Dynamic beauty advisor with a proven track record at Ulta Cosmetics, excelling in customer engagement and relationship building. Leveraged exceptional product knowledge and visual merchandising expertise to enhance sales and customer satisfaction, consistently exceeding performance goals. Adaptable team player skilled in inventory management and makeup application techniques, fostering a positive shopping experience.

Overview

6
6
years of professional experience

Work History

Prestige Beauty Advisor

Ulta Cosmetics
10.2023 - 12.2024
  • Delivered personalized beauty consultations to enhance customer satisfaction and loyalty.
  • Assisted clients in selecting products that suit their individual needs and preferences.
  • Maintained up-to-date knowledge of cosmetic trends, brands, and product launches.
  • Collaborated with team members to achieve sales targets and improve store performance.
  • Ensured an organized and visually appealing merchandise display to attract customers.
  • Provided training support for new staff on product knowledge and customer service skills.
  • Resolved customer inquiries and concerns efficiently to maintain a positive shopping experience.
  • Taught customers how to apply makeup and recommended optimal products.
  • Maintained a clean, organized, and visually appealing store environment to promote positive customer experiences.
  • Crosssold complementary products by identifying client needs and recommending appropriate solutions, resulting in increased average transaction values.
  • Executed inventory management tasks, including restocking shelves and managing stock levels.
  • Developed strong relationships with vendors for exclusive product access, improving overall merchandise selection for customers.
  • Collaborated with team members to achieve monthly sales targets and consistently exceed performance goals.
  • Increased repeat business through exceptional customer service and relationship building.
  • Kept counters and work spaces clean and neat.

Assistant Manager

Forever 21
10.2022 - 09.2023
  • Assisted in training and onboarding new team members to enhance operational efficiency.
  • Executed daily inventory management tasks, ensuring accurate stock levels and product availability.
  • Collaborated with visual merchandising team to maintain appealing and organized store displays.
  • Monitored sales performance and provided insights to optimize product placement strategies.
  • Supported customer service initiatives, resolving inquiries and enhancing overall shopping experience.
  • Coordinated team schedules to ensure adequate coverage during peak hours and special events.
  • Implemented loss prevention strategies, contributing to reduced shrinkage rates within store operations.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.

Cashier

Stop & Shop
03.2021 - 12.2022
  • Processed customer transactions efficiently using point-of-sale systems.
  • Assisted in maintaining accurate cash drawer balances throughout shifts.
  • Provided excellent customer service, addressing inquiries and resolving issues promptly.
  • Collaborated with team members to ensure a smooth checkout experience for customers.
  • Managed product promotions and discounts effectively at the register.
  • Adhered to company policies regarding cash handling and security procedures.
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Assisted customers with returns, refunds and resolving transaction issues.

Key Holder

Aldo Shoes
05.2021 - 03.2022

Streamlined processes to increase operational effectiveness.

Opening and closing store

Cash handling

Problem solving

Management

Customer Service

Teller

National Bank of Pakistan
02.2019 - 08.2020
  • Processed customer transactions efficiently and accurately, ensuring high levels of service satisfaction.
  • Assisted clients with account inquiries, providing timely and relevant information to enhance customer experience.
  • Utilized banking software to record transactions and generate reports for daily operational needs.
  • Educated customers on banking products and services, contributing to increased product awareness and utilization.

Education

Mariam Adnan
Fasilabad Pakistan

Skills

  • Strong communication skills
  • Organizational growth
  • Exceptional customer service
  • Team collaboration
  • Money handling
  • Adaptable to change
  • Client relationship building
  • Visual merchandising expertise
  • Fashion trend awareness
  • Product organization
  • Inventory management
  • Makeup application techniques
  • Cashier experience
  • Product knowledge expertise
  • Sales proficiency
  • Makeup application
  • Order placement
  • Product management
  • Appointment scheduling proficiency
  • Promotional event coordination
  • Display preparation
  • Cash handling experience
  • Friendly and outgoing
  • Time management
  • Customer service
  • Organization and multitasking
  • Retail experience
  • Clear communication
  • Active listening
  • Verbal and written communication
  • Cash handling
  • Customer engagement
  • Flexibility and adaptability
  • Relationship building
  • Relationship building and management
  • Paperwork management
  • Customer consultation
  • Beauty trends
  • Appointment scheduling
  • Skin analysis
  • Theft prevention
  • Payment processing
  • Sales coordination
  • Cosmetics and facial care services
  • Sales expertise
  • Upselling strategies
  • Service consultations

Accomplishments

    Increased customer satisfaction ratings by 39% through active listening and timely problem resolution

    I managed to increase the sale and customer trust to come back again

    Exceeding expectation

Travel, Learning Languages, Writing

I love to learn different languages knowing about meanings of different languages word I love to write down everything to be organised. Love to explore places.

Languages

English,
Full Professional
Urdu
Native or Bilingual
Punjabi
Native or Bilingual
Hindi
Elementary

Timeline

Prestige Beauty Advisor

Ulta Cosmetics
10.2023 - 12.2024

Assistant Manager

Forever 21
10.2022 - 09.2023

Key Holder

Aldo Shoes
05.2021 - 03.2022

Cashier

Stop & Shop
03.2021 - 12.2022

Teller

National Bank of Pakistan
02.2019 - 08.2020

Mariam Adnan
Mariam Adnan