MARIAM AOUN
Dearborn,MI
Summary
Diligent College Student focused on healthcare and dedication to prompt project completion and continual adaptation. Team-oriented collaborator with reliability and focus on equitable task distribution through group projects and motivation to accomplish mutually held goals. Safety-minded and caring with personality, organizational skills, and attention to detail to care for children of different ages. A reliable individual with a flexible schedule and a desire to help children reach their full potential.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Cashier Assistant Manager
HUSSIEN SIBLINI
Dearborn, MI
08.2023 - 04.2024
- Assisted customers with questions, complaints, and issues regarding their purchases or accounts.
- Analyzed sales data on a daily basis to identify areas of improvement.
- Developed strategies to increase customer satisfaction ratings through improved service standards.
- Provided feedback to management regarding employee performance issues or opportunities for improvement.
- Greeted customers and answered any questions they had about the store's products and services.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Issued receipts, refunds, credits or change due to customers.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Ensured compliance with all safety regulations within the store environment.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Followed company security procedures for handling large sums of money.
- Performed other duties as assigned by management.
- Built and maintained productive relationships with employees.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
Customer Service
BASSAM GHAREEB
Dearborn, MI
03.2023 - 08.2023
- Guided customer service staff in resolving complex customer service issues.
- Handled customer service inquiries efficiently while providing excellent customer service.
- Resolved customer service issues on time while providing excellent customer service.
- Emphasized fast, friendly customer service.
- Attended to customer service issues.
- Collaborated with senior customer service staff to identify areas for improvement in the customer service process.
- Assisted customers with product selection, ordering, billing, returns, exchanges, and technical support.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Updated databases with new and modified customer data.
- Prepared and sold a broad range of customized merchandise to individuals and commercial accounts.
Babysitter
REEM AOUN
TYRE, SOUTH LEBANON
01.2022 - 11.2022
- Organizing playdates with other children and providing supervision during outdoor activities.
- Assisting with meals, snacks, and bedtime routines for the children.
- Greeting parents upon arrival home from work and providing updates on the day's events.
- Providing a safe environment for children to explore their curiosity and creativity.
- Engaging in age-appropriate activities like reading stories or playing games.
- Tailoring activities based on the individual needs of each child under care.
- Maintaining a positive attitude while being patient and understanding with the children.
- Establishing trust through consistent communication with both parents and kids.
- Encouraging healthy physical activity by taking walks together or playing games outside.
- Using problem-solving skills to anticipate potential issues before they arise.
- Enforcing discipline when necessary but always doing so calmly and respectfully.
- Helped complete homework, school projects and chores.
- Read stories and played alphabet games to promote early literacy.
Medical Assistant
JAMAL YUNIS
TYRE, SOUTH LEBANON
03.2020 - 11.2021
- Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
- Educated patients on healthcare topics such as nutrition and disease prevention methods.
- Inspected equipment to ensure proper working order prior to use on patients.
- Ensured that all instruments used during exams were cleaned properly after each use according to established protocols.
- Monitored vital signs of hospitalized patients throughout their stay at the hospital or clinic setting.
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
- Scheduled appointments for patients via phone and in person.
- Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
- Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
- Conducted patient interviews to gather health history, vital signs and information about current medical issues.
Education
Bachelor of Science - Physical Therapy Assistance
Henry Ford College
Dearborn, MISkills
- Decision-making capabilities
- Data Entry
- Patient-focused care
- Patient Scheduling
- Professional Bedside Manner
- Quick problem solver
- Calm and level-headed under duress
- Conflict resolution abilities
- Customer Service
- Child Supervision
- Behavior monitoring
- Child Safety Procedures
- Patient Relations
- Emotional and Physical Development Assessment
- Special needs experience
- Personable nature
- Positive and professional
Certification
- Life insurance producer license (NPN: 21111046)
- Health and accident insurance license
Languages
English
Native/ Bilingual
Arabic
Native/ Bilingual
Accomplishments
- Certification of Excellence (honors award) is for having an excellence rate in 14 subjects including biology, chemistry, physics, math, and sociology...
Timeline
Cashier Assistant Manager
HUSSIEN SIBLINI
08.2023 - 04.2024
Customer Service
BASSAM GHAREEB
03.2023 - 08.2023
Babysitter
REEM AOUN
01.2022 - 11.2022
Medical Assistant
JAMAL YUNIS
03.2020 - 11.2021
Bachelor of Science - Physical Therapy Assistance
Henry Ford College