Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Languages
Timeline
Generic

Mariam Aoun

Dearborn

Summary

Diligent College Student focused on healthcare and dedication to prompt project completion and continual adaptation. Team-oriented collaborator with reliability and focus on equitable task distribution through group projects and motivation to accomplish mutually held goals. Experienced Insurance Agent with a proven track record of exceeding sales targets and building long-lasting relationships with clients

Overview

5
5
years of professional experience
1
1
Certification

Work History

Insurance Agent

Everise
08.2024 - 12.2024
  • Built strong relationships with clients through consistent communication and excellent customer service.
  • Responded to customer calls swiftly to resolve issues and answer questions.
  • Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
  • Maintained high standards of customer service by building relationships with clients.
  • Conducted thorough needs assessments for each client, identifying suitable plan options based on individual requirements and financial capabilities.
  • Educated potential customers through community outreach events, increasing awareness of available Medicare insurance options.
  • Consistently met or exceeded sales targets by effectively communicating the benefits of various Medicare insurance plans.

Insurance Agent

American Income Life Insurance Company
03.2024 - 07.2024
  • Scheduled meetings with prospective clients to discuss available products and services.
  • Maintained accurate records of all insurance transactions using computer software systems.
  • Developed relationships with new clients through cold calling and referrals from existing customers.
  • Assessed customer risk levels and recommended appropriate coverage options.
  • Educated customers on the importance of maintaining adequate insurance coverage.
  • Explained complex technical terms related to insurance plans in simple language for easy understanding.
  • Prepared documents such as applications, endorsements, renewals, cancellations, or other forms required by law or company procedures.
  • Developed and implemented comprehensive insurance plans for clients according to their individual needs.

Cashier Assistant Manager

HUSSIEN SIBLINI
08.2023 - 04.2024
  • Assisted customers with questions, complaints, and issues regarding their purchases or accounts.
  • Analyzed sales data on a daily basis to identify areas of improvement.
  • Developed strategies to increase customer satisfaction ratings through improved service standards.
  • Provided feedback to management regarding employee performance issues or opportunities for improvement.
  • Greeted customers and answered any questions they had about the store's products and services.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Issued receipts, refunds, credits or change due to customers.
  • Assisted customers over the phone regarding store operations, product information and order placement.
  • Ensured compliance with all safety regulations within the store environment.
  • Provided excellent customer service while promoting loyalty programs to increase sales potential.
  • Followed company security procedures for handling large sums of money.
  • Performed other duties as assigned by management.
  • Built and maintained productive relationships with employees.
  • Boosted customer satisfaction levels by going extra mile to personalize service for each customer.

Customer Service

BASSAM GHAREEB
03.2023 - 08.2023
  • Guided customer service staff in resolving complex customer service issues.
  • Handled customer service inquiries efficiently while providing excellent customer service.
  • Resolved customer service issues on time while providing excellent customer service.
  • Emphasized fast, friendly customer service.
  • Attended to customer service issues.
  • Collaborated with senior customer service staff to identify areas for improvement in the customer service process.
  • Assisted customers with product selection, ordering, billing, returns, exchanges, and technical support.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
  • Updated databases with new and modified customer data.
  • Prepared and sold a broad range of customized merchandise to individuals and commercial accounts.

Babysitter

REEM AOUN
01.2022 - 11.2022
  • Organizing playdates with other children and providing supervision during outdoor activities.
  • Assisting with meals, snacks, and bedtime routines for the children.
  • Greeting parents upon arrival home from work and providing updates on the day's events.
  • Providing a safe environment for children to explore their curiosity and creativity.
  • Engaging in age-appropriate activities like reading stories or playing games.
  • Tailoring activities based on the individual needs of each child under care.
  • Maintaining a positive attitude while being patient and understanding with the children.
  • Establishing trust through consistent communication with both parents and kids.
  • Encouraging healthy physical activity by taking walks together or playing games outside.
  • Using problem-solving skills to anticipate potential issues before they arise.
  • Enforcing discipline when necessary but always doing so calmly and respectfully.
  • Helped complete homework, school projects and chores.
  • Read stories and played alphabet games to promote early literacy.

Medical Assistant

JAMAL YUNIS
03.2020 - 11.2021
  • Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
  • Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
  • Educated patients on healthcare topics such as nutrition and disease prevention methods.
  • Inspected equipment to ensure proper working order prior to use on patients.
  • Ensured that all instruments used during exams were cleaned properly after each use according to established protocols.
  • Monitored vital signs of hospitalized patients throughout their stay at the hospital or clinic setting.
  • Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
  • Scheduled appointments for patients via phone and in person.
  • Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
  • Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
  • Conducted patient interviews to gather health history, vital signs and information about current medical issues.

Education

Bachelor of Science - Pre-Medicine

Henry Ford College
Dearborn, MI
06-2027

Skills

  • Decision-making capabilities
  • Data Entry
  • Patient-focused care
  • Patient Scheduling
  • Professional Bedside Manner
  • Quick problem solver
  • Calm and level-headed under duress
  • Conflict resolution abilities
  • Customer Service
  • Child Supervision
  • Behavior monitoring
  • Child Safety Procedures
  • Patient Relations
  • Emotional and Physical Development Assessment
  • Special needs experience
  • Personable nature
  • Positive and professional
  • Insurance sales strategy
  • Financial Analysis Software
  • Marketing Strategies
  • Life Insurance
  • Client retention
  • Account management
  • Life insurance
  • Upselling
  • Health insurance

Certification

  • Life, Health, and Accident Insurance Producer License (NPN: 21111046)

Accomplishments

  • Certification of Excellence (honors award) is for having an excellence rate in 14 subjects including biology, chemistry, physics, math, and sociology...

Languages

English
Native or Bilingual
Arabic
Native or Bilingual

Timeline

Insurance Agent

Everise
08.2024 - 12.2024

Insurance Agent

American Income Life Insurance Company
03.2024 - 07.2024

Cashier Assistant Manager

HUSSIEN SIBLINI
08.2023 - 04.2024

Customer Service

BASSAM GHAREEB
03.2023 - 08.2023

Babysitter

REEM AOUN
01.2022 - 11.2022

Medical Assistant

JAMAL YUNIS
03.2020 - 11.2021

Bachelor of Science - Pre-Medicine

Henry Ford College

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