Mariam Atif
Irvine,CA
Summary
Detail-oriented and adaptable with diverse experience in customer service, financial management, and education. Currently serving as a Patient Financial Services Specialist, adept at resolving billing issues and ensuring timely payment processing. Proven ability to engage effectively with clients and team members, fostering collaborative environments. Committed to community engagement and environmental sustainability, with experience in various roles that emphasize teamwork and exceptional service. Currently pursuing a Bachelor's Degree at the University of Nevada, Las Vegas.
Overview
5
5
years of professional experience
Work History
Patient Financial Services Specialist
Embark Behavioral Health
01.2024 - Current
- Obtaining credit card or ACH for coinsurance and deductible payments
- Negotiate with clients in non-payment cases to resolve billing and customer credit issues
- Create invoices for dates of service
- Make recommendations on adjustments, refunds, and outside collection activity in alignment with company policy and procedures
- Partner will the billing team to ensure timely billing to third party payors
- Ensuring timely processing of payments
- Maintain account status records and collection efforts in a centralized note system
- Email and correspond with customers via phone to follow-up on payments
- Maintained updated records of all financial transactions to support traceability.
- Enhanced customer relationships with personalized service and addressing individual concerns promptly.
Rewards Representative
MGM Resorts
03.2023 - 10.2023
- Gain proficiency in various programs, including Patron, Citadel, Opera, and Workday, to enhance operational efficiency
- Provide exceptional support to guests regarding their rewards accounts, including card reprinting and account inquiries
- Process free play, airfare credits, and MyVegas rewards
- Apply complimentary offers to rooms, dining experiences, cruises, and more, ensuring a memorable experience for our guests
- Increased customer satisfaction by addressing and resolving complaints in a timely manner.
Front of Store Attendant
Target
09.2022 - 12.2022
- Greet and assist guests with inquiries, ensuring a positive shopping experience
- Operate cash registers, process transactions, and handle returns/exchanges
- Maintain a clean and organized front area, including the checkout lanes and entrance
- Promote current promotions and sales, helping guests find desired products
- Work closely with other team members to support store operations and achieve sales goals
Teacher's Assistant
Pre-K Dawn of Education
08.2021 - 04.2022
- Ensure that classrooms are safe, tidy, and conducive to learning by regularly checking for hazards and organizing materials
- Assist in preparing engaging activities and learning materials tailored to the developmental needs of students
- Foster a nurturing environment by engaging with children during activities, encouraging social interaction and communication
- Teach children foundational concepts such as numbers, colors, shapes, and basic language skills through fun, hands-on activities
- Support positive behavior by reinforcing rules, using gentle guidance, and encouraging cooperation among students
- Supervise children during playtime and outdoor activities to ensure safety and provide assistance as needed
- Assist with setting up and taking down classroom activities, ensuring a smooth transition between tasks
- Help communicate with parents about their child's activities and progress, providing updates when necessary
Teacher's Assistant
Pinecrest Cadence
08.2020 - 07.2021
- Small group learning
- Engage with small groups of students to personalize instruction and enhance their learning experiences
- Ensure classrooms are clean, organized, and safe, creating a conducive environment for learning
- Monitor and supervise children actively to ensure their safety and well-being during classroom activities
- Collaborate with the front office to provide support to various classrooms and teachers as needed, ensuring a smooth and efficient learning environment
Crew Member
McDonalds
12.2019 - 03.2020
- Greet customers warmly and take their orders, ensuring a friendly and positive dining experience
- Prepare food items according to McDonald's standards, maintaining quality and presentation
- Accurately process cash and card transactions at the register, providing change and receipts as needed
- Keep the dining area, kitchen, and restrooms clean and organized, according to sanitation and safety guidelines
- Assist in the drive-thru by taking orders, delivering food, and ensuring quick service for customers
- Stay informed about menu items, promotions, and specials to provide accurate information to customers
- Assist with inventory control by restocking supplies and notifying management of low stock
Education
Bachelor of Science -
University of Nevada, Las Vegas
Las Vegas, NV12-2024
Associate of Science -
Irvine Valley College
Irvine, CA05-2022
Skills
- Effective Communication
- Customer Service
- Financial Management
- Collaboration and Teamwork
- Technical Proficiency
- Adaptability to Diverse Roles/Environments
Languages
English
Native or Bilingual
Urdu
Native or Bilingual
Arabic
Elementary
Interests
- Learning new cooking techniques and expanding my culinary skills
- Enjoying the art of baking and pastry-making, experimenting with recipes
- Video Gaming
- I enjoy sketching and drawing, which helps improve my creativity and attention to detail
- Creative Writing
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
I love my rejection slips. They show me I try.
Sylvia Plath
Work Preference
Work Type
Full TimeWork Location
On-SiteRemoteHybridImportant To Me
Company CultureFlexible work hoursWork from home optionPaid time offWork-life balanceCareer advancementTimeline
Patient Financial Services Specialist
Embark Behavioral Health
01.2024 - Current
Rewards Representative
MGM Resorts
03.2023 - 10.2023
Front of Store Attendant
Target
09.2022 - 12.2022
Teacher's Assistant
Pre-K Dawn of Education
08.2021 - 04.2022
Teacher's Assistant
Pinecrest Cadence
08.2020 - 07.2021
Crew Member
McDonalds
12.2019 - 03.2020
Bachelor of Science -
University of Nevada, Las Vegas
Associate of Science -
Irvine Valley College
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