Mariam Balian
Pasadena,CA
Summary
Accomplished Clinical Metrics Coordinator with a proven track record at Huntington Health Physicians, enhancing operational efficiency and team productivity. Expert in Allscripts EHR and Microsoft Office, with an ability for critical thinking and fostering collaborative environments. Spearheaded digital filing system implementation, significantly improved document organization, and played a key role in strategic planning and quality program support.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Clinical Metrics Coordinator
Huntington Health Physicians
06.2015 - 10.2023
- Entered data, generated reports, and produced tracking documents.
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
- Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
- Gathered and organized materials to support operations.
- Managed project timelines for successful completion, ensuring milestones were met and deadlines were adhered to.
- Enhanced customer satisfaction by responding promptly to inquiries and addressing concerns professionally.
- Collaborated with department heads to develop strategic plans aligning with overall company objectives, fostering a unified approach toward shared goals.
- Coordinated cross-functional teams, resulting in seamless project execution and enhanced outcomes.
- Implemented digital filing system, drastically reducing retrieval times and improving document organization.
- Assisted in recruitment efforts by coordinating interviews and managing onboarding activities for new hires.
- Assisted with ACO data capture into the Zirmed (ACO) data base
- Managed and tracked Optum attestations for Pediatrics and Internal Medicine offices
- Worked closely with practice site managers and physicians to support the process aligned with Quality Program's goals and objectives
- Collaborated on Chronic Care Management (CCM) program as a Coordinator helping create banners and alerts for the physicians and staff.
- Collaborated with analytics to improve provider scoring on internal quality measures such as (Breast Cancer, colorectal cancer screenings, and diabetic panel).
Medical Clerk
Huntington Health Physicians
11.2008 - 06.2015
- Assisted in training new Medical Clerks on clinic protocols, contributing to cohesive teamwork among staff members.
- Collaborated with administrative team members to implement new policies or procedures that improved overall clinic efficiency.
- Increased accuracy in billing processes by diligently reviewing insurance information and verifying coverage details.
- Prepared patient charts, pre-admissions and consent forms as necessary.
- Filed patient arbitrations, and scanned medical records into charting system (Electronic Health Records).
- Helped the lead of the department with imports to be scanned and signed reports off by the physicians within the offices.
Museum Educator
Kidspace Children's Museum
06.2005 - 08.2006
- Created dynamic educator guides with supplemental resources aligned with state or national curriculum standards for each exhibit or program offered at the museum.
- Secured grant funding for new educational initiatives by writing persuasive proposals highlighting program benefits and impact on the community.
- Developed customized lesson plans based on museum exhibits, improving the overall educational experience for students.
- Served as a liaison between the museum and local schools, fostering strong relationships that benefited both institutions.
- Collaborated with curators to develop engaging, informative, and age-appropriate exhibit materials for school tours.
- Cultivated partnerships with local schools and community organizations, expanding the reach of museum education initiatives.
- Trained volunteer docents in effective teaching strategies, ensuring consistent quality of guided tours.
- Coordinated professional development opportunities for educators to stay current on best practices in museum education.
- Assisted in the development of online resources related to museum exhibits, making them accessible to a wider audience beyond physical visits.
Education
No Degree - Certified Medical Assistant
Pasadena City College
Pasadena, CA09-2012
Skills
- Extensive Experience with Allscripts EHR
- Enterprise Scan Program
- Microsoft Office Applications
Computer Skills:
Other Skills:
- Critical thinking
- Data entry
- Multitasking
- Decision-making
- Working well with diverse teams and managing projects
Certification
Certified Medical Assistant (CMA) - American Association of Medical Assistants (AAMA) (September 2012).
Languages
Armenian
Native or Bilingual
Timeline
Clinical Metrics Coordinator
Huntington Health Physicians
06.2015 - 10.2023
Medical Clerk
Huntington Health Physicians
11.2008 - 06.2015
Museum Educator
Kidspace Children's Museum
06.2005 - 08.2006
No Degree - Certified Medical Assistant
Pasadena City College
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