Summary
Overview
Work History
Education
Skills
Additional Information
Committee Service
Timeline
Generic

MARIAM CHATILA

Chico,CA

Summary

Detail-oriented student services professional and team player with over 17 years of experience seeking COB Academic Advisor position at CSU Chico. Possess excellent organizational, time management, and student relations skills. Proficient in PeopleSoft, Perceptive content, Engage, Microsoft Office, Zoom Video Communications, and Social Media. Effective communicator and excellent problem solver with a proven record of student support and satisfaction. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

21
21
years of professional experience

Work History

Graduatation Advisor

CSU, Chico
11.2019 - Current
  • Provide personalized and holistic advising to help students navigate and comprehend Degree Progress Report (DPR), GE, graduation requirements, and CSU, Chico's academic policies and procedures.
  • Deliver comprehensive and exceptional service to approximately 3000 students by assisting with registration procedures, course selection, degree review, and general advising.
  • Assure students' academic success by helping with degree requirements and graduation applications.
  • Advise returning students with long absences by reviewing their records, working with Major advisors for Major course review, and setting academic plans with students to meet the degree requirements of the new catalog.
  • Assist students, staff, and faculty with questions and issues in person or via Zoom, phone, and email.
  • Review and approve courses from study abroad and National Student Exchange programs to meet specific GE requirements.
  • Evaluate and research students' academic needs and related problems, implement plans, and make appropriate recommendations for change to individuals' plans using increased levels of judgment to resolve various unique and complex issues.
  • Resolve problems of varying degrees of difficulty, including those of considerable complexity where alternative solutions are not readily available, or guidelines and precedents either do not exist or are not applicable.
  • Post, review, and articulate transfer credit to fulfill specific GE and major/minor course requirements.
  • Communicate with students promptly and follow up to ensure they meet important dates related to graduation deadlines.
  • Assess and update student DPR with substitutions from study abroad courses and requests from major/minor advisor(s).
  • Respond to student referrals from Admissions, Academic Advising, Accessibility Resource Center, Major advisors, and department chairs.
  • Create social media content to inform students about important events, processes, and deadlines.
  • Adhere to University policies, including Title 5, Executive Orders, and Executive Memorandums.
  • Serve as liaison between Graduation Advising and College Departments.
  • Represent my department at various events and department meetings, sharing our mission and educating students, staff, and faculty on policies, procedures, and resources.

International Admissions And Records Technician Senior

BUTTE COLLEGE
01.2017 - 10.2019
  • Advised admitted international students on maintaining immigration status and changing non-immigrant status and assisted students with class registration, health insurance, and other institutional and program policies.
  • Advised international students with academic and personal issues utilizing basic counseling techniques. As appropriate, refer students to college or community resources for professional support.
  • Advised new international students and families as appropriate regarding educational opportunities and options, admission, cost, housing, scholarships, visa process, policies, and procedures.
  • Advised and facilitated international student adjustment to university and American culture.
  • Served as SEVP Designated School Official (DSO) for student visas, issued I-20 forms, and updated student records in SEVIS, assuring compliance with Department of Homeland Security regulations.
  • Coordinated with public institutions to process government scholarships for international students in F-1 status.
  • Reviewed admission applications to ensure compliance with international program requirements and college policies.
  • Coordinated with community resources to ensure the smooth arrival of new international students.
  • Coordinated, planned, and executed International Education Week (IEW) activities.
  • Supervised student assistants and provided learning opportunities by dividing work equally. Ensured students felt their time and efforts were valued, and their opinions were validated and supported.
  • Worked to maintain the integrity of the student database (admissions to permanent records) to ensure the complete accuracy of internal college records and state and federal reporting.
  • Interpret complex immigration policies using analytical reasoning to determine appropriate action on visa-related issues.
  • Assisted with developing, implementing, and evaluating Butte College's international student orientation.
  • Created and reviewed outreach and marketing publications, including video, website, e-communications, program flyers, and social media posts.
  • Identified, interviewed, and applied critical thinking in the selection process of the orientation leader team.
  • Compiled and analyzed enrollment-related research data to recommend long-term changes.
  • Utilized technology and social media to increase student enrollment. Created a visual pre-arrival steps web page to close a procedural gap between the issuance of I-20 and student arrival.
  • Worked collaboratively with various college departments to provide programs and services for all international students.
  • Conducted presentations to educate new international students and academic scholars on the U.S. education system and college policies and procedures.

Records Technician, Administrative Support Assistant II

CSU CHICO
03.2015 - 12.2016
  • Verified, examined, and updated all aspects of the student academic record following CSU-Chico policies and applying the Family Education Rights and Privacy Act (FERPA) for all requests, such as degree objective, planned educational leave, and post/change of grades.
  • Examined and updated repeated courses on student academic records consistent with the university's repeat policy.
  • Reviewed and processed reinstatement requests for disqualified students based on academic committee appeals.
  • Processed student requests using PeopleSoft and imaging software (ImageNow/Perceptive Content).
  • Coordinated with Graduation Advisors to process incoming transcripts from international and domestic academic institutions.
  • Regularly worked with external organizations, law enforcement agencies regarding transcript ordering and processing, degree conferral, grading, and subpoenas.
  • Assisted faculty and staff in troubleshooting problems and explaining college policies.
  • Assisted with projects assigned by the assistant registrar during peak times in different office areas.
  • Re-organized and modified transcript training guides to be clear and user-friendly.

International Admissions Technician

BUTTE COLLEGE
04.2014 - 11.2014
  • Evaluated International students' applications to verify admission eligibility and completeness.
  • Promptly responded to international students' inquiries regarding admission requirements and mailed applications to prospective students.
  • Designed access database to store international student information, and built reports utilizing system tools and queries.
  • Updated international students' forms and applications to remove redundant information and made documents electronically fillable.
  • Checked and reported student enrollment status, utilizing the report server and updated information on the Datatel screens.

International Orientation Leader

BUTTE COLLEGE
04.2013 - 04.2014
  • Completed Leadership training at Butte College and led international student orientations.
  • Facilitated campus tours and explained academic programs and resources.
  • Performed stand-up presentations to students to explain college policies and procedures.
  • Advised international students about culture shock and acculturation.

Program Assistant

BUTTE COLLEGE, A.S. Cultural and Community Center
12.2012 - 04.2014
  • Assisted in planning and organizing cultural and community awareness events.
  • Presented to classes (ranging from 10-40) about cultural events and services offered.
  • Assisted students with questions about campus policies and procedures.
  • Researched campus internationalization, study abroad, and attended Global Education and Outreach (GEO) Task Force meetings.

Math Teacher

Dubai, United Arab Emirates
05.2003 - 05.2009
  • Taught grades 7-11 math following the American curriculum.
  • Advised students on the importance of education and future career options and helped them with career planning and college admission.
  • Supervised and trained students from Zayed University during their field experience semester.
  • Applied techniques to break the anxiety caused by traditional Math classroom settings.

Education

BACHELORS OF SCIENCE WITH HONORS - MATH EDUCATION

Lebanese American University
Lebanese American University, Beirut
2003

Skills

  • Proven knowledge and experience advising diverse student population having multi-cultural, multi-sexed, and multi-aged value systems
  • Advise students individually and in groups on routine matters
  • Strong problem-solving and decision-making skills with ability to act quickly and independently
  • Proficient at course evaluation and credit transfer
  • Proficient with ImageNow, PeopleSoft, assistorg, TES College Source, and Microsoft Office
  • Excellent written and verbal communication skills
  • Knowledgeable in creating detailed reports, documents, and presentations
  • Creative at developing social media content
  • Ability to complete assigned tasks promptly, precisely, and with minimal instructions
  • Experienced in planning and coordinating student events
  • Interpret and apply University policies and regulations
  • Fluently bilingual in English and Arabic

Additional Information

  • Leadership Academy Training- Butte College Aug. 2013
  • The Role of the Work Lead Training- CSU Chico Feb. 2016
  • Strategies Avoiding Unconsciousness Bias in the Hiring Process- CSU Chico Aug. 2016
  • Student Affairs Professional Development - CSU Chico Jan. 2016
  • Supervising Students - CSU Chico Feb. 2016
  • Tips and Tools for Interviewing- CSU Chico Apr. 2016
  • Successfully Navigating Challenging Work Relationships - CSU Chico Apr. 2016
  • Voice and Presence Under Pressure - CSU Chico Mar. 2016
  • NAFSA National Conference - Los Angeles May 2017
  • NAFSA Regional Conference - UC DAVIS Mar. 2019
  • SafeTALK Training ( Suicide alert- helper) - Butte College Mar. 2019
  • NAFSA National Conference - Washington D.C. May 2019

Committee Service

  • Staff Council - CSU Chico 2016-2017
  • Classified Senate - Butte College 2018- current
  • Global Education & Outreach task-force - Butte College 2017-current

Timeline

Graduatation Advisor

CSU, Chico
11.2019 - Current

International Admissions And Records Technician Senior

BUTTE COLLEGE
01.2017 - 10.2019

Records Technician, Administrative Support Assistant II

CSU CHICO
03.2015 - 12.2016

International Admissions Technician

BUTTE COLLEGE
04.2014 - 11.2014

International Orientation Leader

BUTTE COLLEGE
04.2013 - 04.2014

Program Assistant

BUTTE COLLEGE, A.S. Cultural and Community Center
12.2012 - 04.2014

Math Teacher

Dubai, United Arab Emirates
05.2003 - 05.2009

BACHELORS OF SCIENCE WITH HONORS - MATH EDUCATION

Lebanese American University

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MARIAM CHATILA