Results-focused customer services dedicated to maximizing satisfaction and retention with proactive attention to individual customer needs. Smoothly handles questions and resolves concerns with great problem-solving abilities and attention to detail. Multitasks and manages time well to consistently meet performance targets.
Hi, I’m
MARIAM DOUMBIA
Warner Robins,GA
Summary
Education
Virginia Community CollegeMacon
Associate of Arts from Medical Coding And Billing
04.2018
University Overview
GmccWarner Robins, GA
Associate of Arts from Business Administration And Management
12.2019
University Overview
Ashworth CollegeNorcross, GA
Diploma from Property Management
01.2023
University Overview
Skills
- Team-building
- Decision-Making
- Flexible and Adaptable
- Active Listening
- Multitasking Abilities
- Excellent Communication
- Analytical and Critical Thinking
- Organization and Time Management
- Good Telephone Etiquette
- Problem-Solving
Languages
French
Work History
QUEEN HAIR BRAIDING LLCWarner Robins, GA
Hairstylist
05.2016 - Current
Job overview
- Educated customers on products to maximize benefits.
- Processed payments, entering sales in register for prompt customer service.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Suggested treatments and styles to suit customer appearance and fashion choices.
- Designed individualized plans to assist customers in healing damaged or dry hair.
- Scheduled customer appointments and rearranged individual time slots to meet demand
- Processed payments, entering sales in register for prompt customer service
DIVA HAIR BRADINGValdosta, GA
Hairstylist
11.2012 - 10.2015
Job overview
- Educated customers on products to maximize benefits.
- Processed payments, entering sales in register for prompt customer service.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Resolved guest complaints about service or style.
- Completed safety training and certifications to minimize risk of infection or injury to customers.
- Distributed business cards outside of salon to generate new business.
- Scheduled customer appointments and rearranged individual time slots to meet demand
- Resolved guest complaints about service or style
- Educated customers on products to maximize benefits
Total Beauty SupplyEast New York, NY
Customer Service Representative
01.2011 - 07.2012
Job overview
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Recommended products to customers, thoroughly explaining details.
- Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
- Offered advice and assistance to customers, paying attention to special needs or wants
- Resolved customer issues over phone with 50% customers daily
Sbarro PizzaNew York, NY
Cashier
02.2010 - 11.2010
Job overview
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
- Collected and authorized payments of guests
- Helped customers complete purchases, locate items and join reward programs
PopeyesNew York, NY
Cashier
03.2007 - 11.2009
Job overview
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Answered questions about store policies and addressed customer concerns
- Greeted customers entering store and responded promptly to customer needs
- Provided friendly service and assistance to clients promote customer loyalty, satisfaction and sales
Timeline
Hairstylist
QUEEN HAIR BRAIDING LLC
05.2016 - Current
Hairstylist
DIVA HAIR BRADING
11.2012 - 10.2015
Customer Service Representative
Total Beauty Supply
01.2011 - 07.2012
Cashier
Sbarro Pizza
02.2010 - 11.2010
Cashier
Popeyes
03.2007 - 11.2009
Virginia Community College
Associate of Arts from Medical Coding And Billing
Gmcc
Associate of Arts from Business Administration And Management
Ashworth College
Diploma from Property Management
Overview
14
years of professional experience
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