Mariam Duah
Bronx,NY
Summary
Transformative leader with a proven track record of successfully turning around underperforming departments through innovative incentive programs, comprehensive training, and top-notch talent recruitment. Achieved a remarkable 35% increase in team efficiency, resulting in a substantial 25% growth in annual revenue. Extensive background in clinical supervision and staff management, consistently demonstrating diligence and dedication to enhancing patient care. Spearheaded impactful training programs, fostering an environment of exceptional patient care. Exceptional leadership skills and the ability to navigate high-pressure situations have been instrumental in resolving conflicts effectively. Healthcare professional with a solid background in clinical supervision and staff development, showcasing a proven ability to enhance team performance and patient outcomes through strategic planning and effective communication. A reliable team player with a flexible approach to changing needs and a strong focus on achieving results.
Overview
14
14
years of professional experience
Work History
Clinical Supervisor (outpatient)
The Bridge INC
05.2024 - 09.2024
- Provided Supervision to staff
- Coordinated client care through close involvement with hospitals, substance use treatment facilities, probation, and parole.
- Worked collaboratively with clients, their families, and community partners to assist clients in achieving their treatment and recovery goals.
- Participated in interdisciplinary team meetings for the development of treatment plans and treatment plan reviews.
- Ensured that the daily schedule of groups and activities is carried out; attend meetings as required.
- Collaborated with the client in the creation of individualized service plans, and crisis/relapse prevention plans.
- Assessed patients, determined needs, and managed care.
- Collaborated with multidisciplinary teams to coordinate care for clients with complex needs, ensuring comprehensive support was provided across all domains of life functioning.
Project Management
Atsunyo Solutions LLC
05.2022 - 04.2024
- Supervised a team of 21 project managers that delivered 3 projects on time and within budget, increasing revenue by $940K per quarter
- Educated 87 people on Agile Scrum fundamentals for the RW e-commerce website, which increased the number of bugs fixed per week by 95%
- Reduced training time from 11 months to 4 weeks by overseeing the development of an online training program for employees
- Regulated the implementation of 5 new electronic medical record systems, including training 245 employees and ensuring that relevant equipment was in place
- Achieved an average cost saving of $25,000 per project by identifying and coordinating signage design changes
Contact Tracer Supervisor (Remote)
New York Health & Hospitals
06.2020 - 04.2022
- Directed 30 Contact Tracers who were receiving both inbound and making outbound calls
- Conducted daily huddles with the team
- Originated and implemented a quality assurance program for the Contact Tracing team; maintained a 98% accuracy rate in case interview documentation and propelled compliance with HIPAA regulations
- Trained and coached a team of 15 Contact Tracers to improve efficiency and accuracy in conducting case interviews: elevated interview completion rate by 30% and lessen interview time by 20%
- Spearheaded the development and implementation of a privacy impact assessment framework for a government agency; ensured compliance with legislative requirements, minimizing data breaches by 75% and enhancing citizen trust
- Led quality assurance initiatives by conducting weekly monitoring of data collection processes, resolving errors, and reducing data discrepancies by 30%, thereby enhancing overall data accuracy and reliability
- Composed a streamlined communication protocol for a team of 10 contact tracers: lowered response time to cases and contacts by 50%
Lead CSR
New York Medicaid Choice, Maximus
09.2014 - 09.2020
- Coordinated with 10+ providers to implement a new referral management system; increased referrals by 40% and reduced referral processing time by 50%
- Prepare daily and weekly reports on work performed as well as monthly audits
- Analyzed 1000+ disenrollment to identify key drivers of plan switching; developed targeted retention strategies that reduced plan disenrollment by 15%
- Analyzed and processed expedited forms for emergency situations, including those for life-threatening illnesses, that led to a 95% reduction in approval time and ensured timely and effective care for patients
- Administered the MLTC and FIDA application process for over 200 clients per week, increasing compliance rates by 15% and cutting down processing time by 40%
Home Health aide
Regis Home care
07.2010 - 08.2014
- Delivered compassionate care and support to 20+ disabled and elderly patients, helping them perform general activities associated with daily life
- Monitored changes in each patient’s condition, maintaining and updating records of their progress and health
- Administered oral medications daily to each resident, closely following the written directions provided by the in-house physician and home care nurse
- Took and recorded vital signs plus food/liquid intake and report these numbers to the relevant healthcare professionals
- Achieved a 99.9% patient satisfaction rating for my exceptional patient care in 2020
- Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
- Assisted clients with daily living activities, enhancing their independence and quality of life.
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
Education
Master of Science - Healthcare Administration
University of Maryland Global Campus
Adelphia, MDBachelor of Arts - Social Science Interdisciplinary, Early Childhood Education
State University at Buffalo
Buffalo, NYSkills
- Quality Improvement
- Safety Issues Monitoring
- Work Order Administration
- Medical Terminology
- Electronic Medical Records (EMR)
- Data Analysis / Trend Assessment
- Scheduling
- US Health Insurance Portability and Accountability Act (HIPAA)
- Healthcare Management
- Certified in project management
- Patience and tolerance
- Goal oriented
Credentials
- MHA
- SMC
- PMP
Additional Information - Licenses And Awards
- Project Management Certification, 06/01/22
- NYC Test & Trace Corps: Distinguished Service Award, 03/01/22
- Scrum Master Certification, 2021
- NYS Drivers License, 2010
Languages
Twi
Native or Bilingual
Ga
Native or Bilingual
Timeline
Clinical Supervisor (outpatient)
The Bridge INC
05.2024 - 09.2024
Project Management
Atsunyo Solutions LLC
05.2022 - 04.2024
Contact Tracer Supervisor (Remote)
New York Health & Hospitals
06.2020 - 04.2022
Lead CSR
New York Medicaid Choice, Maximus
09.2014 - 09.2020
Home Health aide
Regis Home care
07.2010 - 08.2014
Bachelor of Arts - Social Science Interdisciplinary, Early Childhood Education
State University at Buffalo
Master of Science - Healthcare Administration
University of Maryland Global Campus
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