Mariam Elie
Stoneham,MA
Summary
Results-driven entrepreneur , banker, Executive assistant with forward-thinking approach centered on company success and competitive growth. Demonstrated record of success in building successful teams and managing profitable operations.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Business Owner and CEO
Mamizbath Shop
Muyenga, Uganda
01.2011 - 12.2019
- Put together realistic budgets based upon costs and fees for successfully operating business.
- Devised and deployed sales and marketing tactics to drive strategic growth and support achievement of revenue goals.
- Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
- Reconciled daily sales, returns and financial reports in QuickBooks.
- Set, enforced and optimized internal policies to maintain responsiveness to demands.
- Remained up-to-date on current trends and attended industry trade shows and markets to view and order inventory.
- Trained and motivated employees to perform daily business functions.
- Maintained updated knowledge of regulatory changes to adjust business operations accordingly.
- Maintained motivated and well-paid sales team by calculating commission payments on time.
- Learned and remained updated on statutory requirements and regulations.
- Created and monitored promotional approaches to increase sales and profit levels.
- Conducted target market research to scope out industry competition and identify advantageous trends.
- Achieved sales goals and increased revenue and profits through productive strategy development and organizational leadership.
- Used print strategies such as newspaper ads, business catalogs and marketing brochures to bring in and capture new customer business.
- Provided financial management through preparation of bank deposits and settlement of sales, returns and transaction reports.
- Studied market to determine optimal pricing of goods and services and to capitalize on emerging opportunities.
- Consulted with customers to assess needs and propose optimal solutions.
- Provided outstanding coaching to employees to boost productivity.
- Kept all building areas and equipment functional and well-organized to promote business performance.
- Capitalized on social media platforms to increase market awareness and recruit sales agents.
- Enhanced product awareness by taking pictures of new and available product offerings and posting to company's website and media accounts.
- I also made trips to to purchase inventory
- Devised processes to boost long-term business success and increase profit levels.
- Oversaw business budget planning and administration, accounting functions, purchasing and bi-weekly payroll to handle financial needs.
- Input income and expense details into database to track business finances and address variances.
Executive Assistant to Managing Director
Crane Bank LTD
Kampala , Uganda
01.2008 - 12.2010
- Screened calls and emails and initiated actions to respond or direct messages for managers.
- Produced accurate office files, updated spreadsheets and crafted presentations to support executives and boost team productivity.
- Organized and coordinated conferences and monthly meetings.
- Processed travel expenses and reimbursements for executive team and senior management group.
- Organized envelopes, postage and mail correspondence for staff and management, maintaining postage meter and coordinating with delivery and courier services.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Updated executives on changing business needs by thoroughly documenting internal and client meetings.
- Took notes and dictation at meetings.
- Greeted arriving visitors, determined nature and purpose of visit and directed individuals to appropriate destinations.
- Executed basic banking and bookkeeping tasks.
- Answered high volume of phone calls and email inquiries.
- Handled incoming and outgoing mail, email and faxes.
- Screened personal and business calls and directed to appropriate party.
- Managed mail and both incoming and outgoing correspondence, mail, email and faxes.
- Developed and maintained automated alert system for upcoming deadlines on incoming requests and events.
Banker/Teller Officer
Crane Bank Ltd
Kampala, Uganda
01.2006 - 12.2007
- Assisted tellers in cashing checks by verifying signatures and amounts.
- Performed teller scheduling to achieve appropriate branch coverage for business needs.
- Answered customer inquiries regarding account balances, transaction history, services charges and interest rates.
- Educated customers on use of banking website and mobile apps.
- Conducted various branch operations tasks such as balancing and replenishing ATM, TCD and shipment processing.
- Executed various customer deposits, withdrawals and money orders.
- Recognized potential sales opportunities to cross-sell appropriate products and services to clients and make qualified referrals.
- Provided clients with general information on account opening.
- Addressed employee issues and conflicts, applying listening and communication skills to promote quick resolution.
- Greeted patrons and asked questions to better assess client needs.
- Managed branch vault by verifying accuracy of cash transactions.
- Received checks for deposits, entered information into database and issued receipts.
- Learned about customer's financial needs, established trust and optimized sales opportunities resulting in quality customer service.
- Answered telephone inquiries on checking and savings accounts, loans and lines of credit.
- Identified sales opportunities and referred customers to branch partners in financial services.
- Stocked supplies for customers and personal teller station.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
- Recognized needs and referred to appropriate representative or line of business for cross-sell or service opportunities.
Customer Service Representative
Crane Bank Ltd
Kampala, Uganda
03.2005 - 12.2005
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Developed community reputation through commitment to customer satisfaction and strong client relationships.
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
- Recommended products to customers, thoroughly explaining details.
- Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Cultivated customer loyalty, promoted repeat business and improved sales.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Responded to customer requests for products, services and company information.
- Answered constant flow of customer calls with minimal wait times.
- Provided information regarding charge accounts and loyalty programs.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Implemented and developed customer service training processes.
- Created and maintained detailed database to develop promotional sal
- Created and maintained detailed database to develop promotional sales.
- Effective liaison between customers and internal departments.
- Maintained up-to-date knowledge of product and service changes.
- Promoted available products and services to customers during service, account management and order calls.
- Applied highly effective selling skills while properly engaging and presenting solutions to customers.
- Reached out to customers after completed sales to suggest additional service or product purchases and inquire about needs or concerns.
- Contacted clients to verify account information and maintain accuracy, resulting in increase in client satisfaction.
- Delivered prompt service to prioritize customer needs.
Education
Bachelor of Arts - Industrial And Organizational Psychology
Makerere University
Kampala Uganda01.2008
Skills
- Excellent communication skills
- Problem solving
- Customer service
- Emotional intelligence
- Team Work
- Microsoft office
- Organization and time management
- Leadership and team management
Certification
- Basic life support _BL r.21 date of completion 11/23/2021 valid for 2 years.
Timeline
Business Owner and CEO
Mamizbath Shop
01.2011 - 12.2019
Executive Assistant to Managing Director
Crane Bank LTD
01.2008 - 12.2010
Banker/Teller Officer
Crane Bank Ltd
01.2006 - 12.2007
Customer Service Representative
Crane Bank Ltd
03.2005 - 12.2005
Bachelor of Arts - Industrial And Organizational Psychology
Makerere University