Mariam Elkhaliny

• Trained new employees on front desk operations, ensuring they were well-prepared for their roles and responsibilities.
• Scheduled and assigned daily work and activities for team members.
• Resolved guest complaints with tact and diplomacy, maintaining a positive image for the hotel brand.
• Collected room deposits, fees, and payments.
• Managed group reservations effectively, providing smooth check-in experiences for large parties or corporate events.
• Created lasting relationships with guests that built loyalty and drove hotel revenue.
• Coordinated with housekeeping staff to ensure rooms were ready for incoming guests in a timely manner.

work from home for reservation department.

• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Responded to customer requests for products, services, and company information.
• Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.

• Provided exceptional customer service, leading to positive online reviews and repeat business from satisfied guests.
• Scheduled and assigned daily work and activities for team members.
• Resolved guest complaints with tact and diplomacy, maintaining a positive image for the hotel brand.
• Collected room deposits, fees, and payments.
• Contributed to the development of new front desk procedures for increased efficiency and better guest service.
• Resolved guest issues with rooms or reservations with knowledgeable and friendly service.

• Completed full building and grounds patrols to spot and investigate concerns.
• Checked personnel ID badges and issued temporary credentials to visitors.
• Wrote [Timeframe] reports detailing visitors, incidents, and resolutions.

• Collected room deposits, fees, and payments.
• Resolved guest issues promptly, resulting in positive feedback and return visits.
• Took reservations over phone, in person, and via computer for guests and provided confirmation information.
• Welcomed each new arrival pleasantly and confirmed reservations and identification.
• Handled incoming calls professionally, directing inquiries to appropriate personnel as needed.
• Answered customer telephone calls promptly and appropriately handled needs.
• Supported sales efforts through upselling rooms, amenities, or special packages when appropriate.

• Conducted regular patrols of facility to detect and deter security threats.
• Recorded incident reports with detailed accounts of occurrences.
• Supervised and evaluated security staff performance to determine compliance with safety regulations.
• Oversaw team of security officers and managed scheduling and performance evaluations.
• Monitored and approved access control systems for accessibility to authorized personnel.
• Reduced incidences of theft and vandalism by conducting thorough risk assessments and implementing strategic security measures.

• Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
• Assisted with hiring, training and mentoring new staff members.
• Improved customer satisfaction through staff training in customer service and product knowledge.
• Completed point of sale opening and closing procedures.
• Supervised guests at front counter, answering questions regarding products.
• Implemented customer feedback system to address and quickly rectify any issues, thereby enhancing customer loyalty.