Mariam Gabra
Frisco,TX
Summary
Dynamic Fleet Marine Force Hospital Corpsman with expertise in operational risk management and patient care. Resourceful and adaptable with a background in healthcare and customer service. Recognized for various awards for exceptional multitasking and critical thinking skills, contributing to improved team performance and patient satisfaction. Committed to training and developing team members to enhance skills and improve operational readiness. Known for strong problem-solving abilities and effective communication.
Overview
7
7
years of professional experience
Work History
Fleet Marine Force Hospital Corpsman Third Class
United States Navy, Unit
San Diego, CA
03.2019 - 01.2025
- Provided patient care in diverse environments, ensuring compliance with military health standards.
- Assisted medical personnel in administering treatments and conducting evaluations for service members.
- Managed inventory of medical supplies, ensuring readiness for operations and training exercises.
- Trained junior corpsmen on emergency response procedures and patient care protocols.
- Developed and implemented training programs to enhance combat casualty care skills among team members.
- Ensured operational readiness by conducting equipment inspections and maintaining medical readiness documentation.
- Increased unit cohesion by providing preventive medicine education, promoting health awareness among service members.
- Served as a liaison between Naval Medical Command leadership and frontline Marine Corps units, fostering clear communication and strong working relationships throughout joint operations.
- Resolved customer inquiries swiftly to enhance satisfaction and loyalty.
- Trained new team members on customer service protocols and system navigation.
- 02/2020: Attended and participated in the Armed Forces Championships for the All-Navy Wrestling Team.
Recruit Training
United States Navy, USN
Chicago IL & San Antonio TX
08.2018 - 02.2019
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Passionate about learning and committed to continual improvement.
Line Worker
Blaze Pizza
Frisco, TX
12.2017 - 08.2018
- Operated kitchen equipment to prepare and assemble pizzas according to company standards.
- Ensured cleanliness and organization of workstations to maintain a safe food preparation environment.
- Collaborated with team members to streamline pizza assembly processes, enhancing workflow efficiency.
- Trained new employees on food safety practices and operational procedures for optimal performance.
- Monitored inventory levels and communicated needs to management for timely stock replenishment.
- Implemented quality control measures to ensure consistency in product presentation and taste.
- Led efforts to reduce food waste through effective portion control and inventory management strategies.
- Managed high-volume calls while maintaining professionalism and accuracy.
- Collaborated with cross-functional teams to streamline communication processes.
- Processed customer transactions efficiently using point-of-sale systems.
- Assisted customers with product inquiries and issues, ensuring high satisfaction levels.
Customer Service Cashier
Tom Thumb Food Stores
Frisco, TX
08.2017 - 12.2017
- Maintained accurate cash drawer, reconciling discrepancies daily.
- Trained new cashiers on operational procedures and customer service techniques.
- Implemented strategies to enhance checkout speed during peak hours.
- Resolved customer complaints swiftly, fostering positive shopping experiences.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Processed customer orders and accurately handled payment transactions.
- Met customer service goals and exceeded customer expectations.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Counted money in drawers at beginning and end of each shift.
Education
Bachelor of Science - Secondary Education, Health Science, Coaching
Collin College
Frisco, TX08-2028
Associate of Applied Science - Health Science
American Military University
Online08-2024
High School Diploma -
Centennial High School
Frisco, TX06-2018
Skills
- Operational risk management
- Basic life support
- Vital signs monitoring
- Environmental health
- Medical record-keeping
- Attention to detail
- Problem-solving abilities
- Multitasking
- Data entry
- Critical thinking
- Customer relations
- Call center experience
- Computer proficiency
Navy Accommodation Medal
Received two Navy Accommodation Medals
Languages
English
Native or Bilingual
Arabic
Native or Bilingual
Timeline
Fleet Marine Force Hospital Corpsman Third Class
United States Navy, Unit
03.2019 - 01.2025
Recruit Training
United States Navy, USN
08.2018 - 02.2019
Line Worker
Blaze Pizza
12.2017 - 08.2018
Customer Service Cashier
Tom Thumb Food Stores
08.2017 - 12.2017
Bachelor of Science - Secondary Education, Health Science, Coaching
Collin College
Associate of Applied Science - Health Science
American Military University
High School Diploma -
Centennial High School