Mariam Glenn

• Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
• Maintained a clean and safe home environment for patients, reducing falls and accidents.
• Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
• Assisted clients with daily living activities, enhancing their independence and quality of life.

Managed family finances, coordinated schedules, organized household activities, and provided education support.

• Managed high call volumes while providing exceptional customer support and maintaining professional composure.
• Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
• Identified upselling opportunities to increase revenue generation.
• Exceeded monthly performance metrics consistently, contributing to the success of the call center operations.