MARIAM ISHAK
Antioch,TN
Overview
11
11
years of professional experience
1
1
Certification
Work History
RELATIONSHIP BANKER
TRUIST BANK AT NOLENSVILLE RD
11.2022 - 06.2023
- Exercises advanced proficiency with routine client maintenance requests, problem resolution, and advanced sales functions regarding deposit, credit, convenience and other product and service lines.
- Contributes to meeting or exceeding client service as well as individual and branch sales targets by offering and selling products and services with a focus on developing, expanding, and retaining relationships.
- Advises on consumer lending options and takes loan applications
- Adheres to internal controls, operational procedures and risk management policies
- Stays informed of all changes in policies and procedures to ensure compliance with current guidelines
- Ensures a consistent client service experience by engaging clients with smiling, courteous conversation while conducting transactions and uncovering needs
- This may include handling teller transactions and sharing responsibility for greeting clients and helping them navigate within the branch.
- Resolved customer complaints and disputes to maintain satisfaction and loyalty.
Teller
Wells Fargo Bank
01.2021 - 06.2022
- Engage with costumers and talk to them about the digital products
- Accepting deposits of both checks and cash
- Processing cash withdrawals Verifying customers, admitting them to their safety deposit boxes and opening and closing vaults
- Receiving payments for bills, loans, and mortgages
- To answer queries and to assist customers with account related issues
- To carry out specialized tasks like foreign currency exchange, issuing of traveler’s and cashier checks and money orders.
Hostess and barista
JW MARRIOTT NASHVILLE
01.2019 - 03.2020
- Restocked counter and customer areas to maintain adequate items levels for expected needs
- Protected customers by regularly cleaning and sanitizing work areas and equipment
- Prepared more than 200 drinks per shift with high accuracy and consistently strong customer satisfaction
- Listened to customer desires and needs to recommend optimal products
- Prepared and served hot and cold beverages such as coffee, espresso drinks, blended coffees, and teas
- Educated customers on beverage menu items and provided samples of daily brews Ordered, received and stocked supplies and retail products
- Greeted guests with a pleasant smile and superior customer service
- Received and accurately processed customer payments
- Enthusiastically engaged customers during busy periods to keep the mood light and fun
- The managed morning rush of over 400 customers daily with efficient, levelheaded customer service
- Provided customers with product details such as coffee blends and preparation descriptions.
SERVER
OAK STEAKHOUSE
12.2017 - 01.2019
- Educated guests on daily specials and menu offerings such as appetizers, entrees, and desserts
- Maintained table settings by removing courses, replacing utensils, and refilling beverages promptly Satisfied customers by keeping drinks topped off and anticipating needs such as condiments and extra napkins
- Communicated effectively with kitchen staff regarding customer allergies, dietary needs, and other special requests
- Arranged each place setting attractively and verified all items were clean and free from water spots and chips
- Managed closing duties, including restocking items and reconciling cash drawers
- Specials, wine selections, and desserts to guide patrons toward more profitable items
- Recorded orders and partnered with team members to efficiently serve food and beverages
- Maximized team performance by training new employees on proper food handling
- Guest expectations, and restaurant protocols.
TECHNICIAN
CTDI
07.2017 - 12.2017
- Tested components, assemblies, and systems to diagnose problems
- Installed parts along the production line in constant operation
- Completed logs and job reports for completed and pending service calls at shift end
- Adhered to applicable regulations, policies, and procedures for health, safety, and environmental compliance
- Maintained repair status in spreadsheets used in production department quality review meetings.
ASSISTANT STORE MANAGER
MAPCO
12.2014 - 07.2017
- Led teams in planning, implementation, and execution of merchandising and operating initiatives
- Processed credit and debit card payments and returned proper change for cash purchases
- Ensured proper organization of store, responded to customer complaints, and answered questions quickly
- Performed daily activities in a timely manner, including managing housekeeping and inventory needs of the store.
ASSISTANT STORE MANAGER
SUBWAY RESTAURANT
09.2012 - 12.2014
- Helped team members deliver polite and positive service to every customer by closely monitoring
- Set schedules and delegated assignments based on team member strength to optimize floor coverage and service level
- Handled scheduling for two store shifts across 7-days work weeks to always ensure proper staffing
- Replenished merchandise, welcomed customers, responded to questions, and maintained an overall presentation of the store
- Performed daily activities in a timely manner, including managing housekeeping and inventory needs of the store
- Processed credit and debit card payments and returned proper change for cash purchases.
Education
HIGH SCHOOL DIPLOMA -
The Cohn Learning Center
ASSOCIATE OF SCIENCE - Accounting
Nashville State Community College
Bachelor of Commerce - Accounting
Middle Tennessee State University
Skills
- Decent Math Skills
- Customer Service
- Sales Experience
- Word, Excel, and PowerPoint
- Data Entry
- Cash handling accuracy
- Work under stress
- Multitasking
- Cash Handling
- Financial Advising
Additional Information
- Authorized to work in the US for any employer
Languages
Arabic
Native or Bilingual
Certification
Dale Carnegie Certification: Effective Communications and Human Relations
Timeline
RELATIONSHIP BANKER
TRUIST BANK AT NOLENSVILLE RD
11.2022 - 06.2023
Teller
Wells Fargo Bank
01.2021 - 06.2022
Hostess and barista
JW MARRIOTT NASHVILLE
01.2019 - 03.2020
SERVER
OAK STEAKHOUSE
12.2017 - 01.2019
TECHNICIAN
CTDI
07.2017 - 12.2017
ASSISTANT STORE MANAGER
MAPCO
12.2014 - 07.2017
ASSISTANT STORE MANAGER
SUBWAY RESTAURANT
09.2012 - 12.2014
HIGH SCHOOL DIPLOMA -
The Cohn Learning Center
ASSOCIATE OF SCIENCE - Accounting
Nashville State Community College
Bachelor of Commerce - Accounting
Middle Tennessee State University
Similar Profiles
Orinthia (O.J.) BeaversOrinthia (O.J.) Beavers
Senior Mortgage Underwriter at Truist Bank (formerly SunTrust Bank)Senior Mortgage Underwriter at Truist Bank (formerly SunTrust Bank)
Brian LeBlancBrian LeBlanc
Vice President, Retail Credit Operations Insurance Servicing Senior Manager at Truist Financial Bank (formerly SunTrust Bank)Vice President, Retail Credit Operations Insurance Servicing Senior Manager at Truist Financial Bank (formerly SunTrust Bank)
Roderick H Pleasant JrRoderick H Pleasant Jr
Senior Mortgage Loan Officer at BB&T Bank/Truist BankSenior Mortgage Loan Officer at BB&T Bank/Truist Bank
Alicia MahdiAlicia Mahdi
Registered Nurse, ED Float Pool at Ascension Saint ThomasRegistered Nurse, ED Float Pool at Ascension Saint Thomas
Henok AssefaHenok Assefa
Independent Contractor at ZtripIndependent Contractor at Ztrip