Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Timeline
Generic

Mariam Jaleibah

Monrovia,Liberia

Summary

Dynamic professional with a proven track record at Mini Banking Institution, excelling in customer service and analytical thinking. Skilled in sales proficiency and adept at resolving complex customer issues, enhancing satisfaction levels. Demonstrated ability to improve process efficiency, with a keen eye for detail and a commitment to excellence.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Bank Associate

Mini Banking Institution
Monrovia, Liberia
10.2023 - 08.2024
  • Followed up with customers regarding account status or unresolved problems.
  • Prepared reports summarizing customer feedback and complaints.
  • Processed loan applications, including gathering all necessary documents for review and approval.
  • Resolved customer complaints in a professional manner.
  • Maintained accurate records of customer interactions in database system.
  • Assisted in the preparation of bank statements, balance sheets, profit and loss statements and related documents.
  • Identified customer needs and recommended appropriate financial solutions.
  • Conducted regular audits of accounts to ensure accuracy of records.

Cashier

Monoprix
Monrovia, Liberia
05.2021 - 04.2023
  • Ensured compliance with all safety regulations within the store environment.
  • Operated cash register efficiently and accurately, processed payments by cash and POS system.
  • Organized promotional displays or arrange merchandise on counters or tables to promote sales.
  • Performed other duties as assigned by management.
  • Resolved customer complaints professionally in accordance with company policy.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
  • Balanced daily transactions on a computerized point-of-sale system.

Project Coordinator Intern

Bless A Child Foundation
Barnersville Township, Liberia
06.2019 - 03.2020
  • Analyzed project requirements to ensure accuracy and completeness.
  • Conducted research to identify best practices and develop solutions.
  • Provided feedback on project deliverables to ensure quality standards were met.
  • Organized documents such as contracts, proposals, invoices.
  • Drafted reports outlining any variances from original plan or budget.
  • Created process documentation and training materials as needed.
  • Assisted in the preparation of project status reports and presentations.
  • Developed and maintained project plans, schedules, budgets, and risk assessments.

Education

Certificate -

Christ Embassy Vocational Institute
Congo Town, Liberia
06-2024

Certificate -

YMCA
Monrovia, Liberia
08-2018

High School Diploma -

First Assembly Of God High School
Monrovia, Liberia
08-2017

BBA - Procurement/ Business Management

United Methodist University
Monrovia, Liberia

Skills

  • Sales proficiency
  • Professional demeanor
  • Cash handling
  • Educating clients
  • Customer service
  • Customer education
  • Analytical thinking
  • Sales and marketing
  • Attention to detail
  • Time management
  • Critical thinking
  • Verbal and written communication
  • Problem-solving
  • Basic Computer Knowledge

Certification

  • Certificate Basic Computer Knowledge
  • Certificate Tailoring
  • High School Diploma

Accomplishments

Intern Of The Year (Bless A Child Foundation)

Timeline

Bank Associate

Mini Banking Institution
10.2023 - 08.2024

Cashier

Monoprix
05.2021 - 04.2023

Project Coordinator Intern

Bless A Child Foundation
06.2019 - 03.2020
  • Certificate Basic Computer Knowledge
  • Certificate Tailoring
  • High School Diploma

Certificate -

Christ Embassy Vocational Institute

Certificate -

YMCA

High School Diploma -

First Assembly Of God High School

BBA - Procurement/ Business Management

United Methodist University

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Mariam Jaleibah