Mariam Kassem
Toledo
Summary
Dynamic sports coach with a proven track record at Timberstone Junior High School, enhancing team dynamics and promoting sportsmanship. Skilled in conflict resolution and injury prevention, I foster positive communication and collaboration among athletes and parents, ensuring a supportive athletic community. Committed to delivering exceptional service and maintaining high standards of teamwork.
Positive, adaptable, and strategic thinker with passion for effective communication. Possesses deep understanding of communication strategies and expertise in crafting compelling messages. Poised to drive impactful and innovative communication initiatives.
Developed extensive customer service and training skills in fast-paced hospitality environment. Skilled in team leadership, communication, and process improvement. Seeking to transition into new field, leveraging background in training and team development for impactful results.
Offering caring and empathetic nature, paired with willingness to learn and grow in supportive environment. Brings understanding of personal care routines and ability to assist with daily living activities. Ready to use and develop communication skills and caregiving abilities in Apple.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Sports Coach
Timberstone Junior High School
05.2025 - Current
- Improved team dynamics through regular communication, group exercises, and conflict resolution strategies.
- Collaborated with other coaches to share knowledge, resources, and best practices for improved coaching strategies across various sports disciplines.
- Conducted parent meetings at regular intervals to provide updates on team progress, address concerns, and promote a sense of unity within the athletic community.
- Implemented injury prevention protocols and provided immediate care for minor injuries during practices and games.
- Promoted sportsmanship, teamwork, and positive attitudes among athletes both on and off the field.
Waitress Trainer
Red Star Diner
11.2023 - Current
- Developed strong communication skills by effectively conveying information between kitchen staff, management, and waitstaff.
- Improved customer satisfaction by providing exceptional service and addressing guest concerns promptly.
- Maintained consistent customer satisfaction rates through attentive listening skills and prompt issue resolution when necessary.
- Provided support during high volume periods by efficiently managing multiple tables simultaneously without compromising service quality.
Resident Aide
Kingston Residence
01.2024 - 06.2024
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Offered support for client mental and emotional needs to enhance physical outcomes and overall happiness.
Education
BBA - Business, Pre-Law
University of Toledo
Toledo, OH05-2027
Sylvania Southview High School
Sylvania, OH05-2024
Skills
- Patience and tact
- Energy and enthusiasm
- Body language awareness
- Positive communication strategies
- Customer service
- Active listening
- Critical thinking
Certification
- CPR certified
- First aid certified
- Coaching Certified
- Injury Protocol certified
Languages
French
Limited Working
Arabic
Full Professional
Spanish
Elementary
Timeline
Sports Coach
Timberstone Junior High School
05.2025 - Current
Resident Aide
Kingston Residence
01.2024 - 06.2024
Waitress Trainer
Red Star Diner
11.2023 - Current
BBA - Business, Pre-Law
University of Toledo
Sylvania Southview High School