Mariam Kiourkees

• Cultivated relationships with key clients to drive customer loyalty and retention.
• Developed and executed territory sales strategies to enhance market penetration.
• Delivered product presentations and demonstrations to educate customers on features and benefits.
• Managed sales pipeline effectively, ensuring timely follow-ups and resolution of client inquiries.
• Increased account growth by developing customized sales strategies and presenting tailored solutions to clients.
• Managed complex negotiations, closing deals while maximizing profitability and customer satisfaction.
• Implemented data-driven decision making to optimize territory coverage and prioritize key accounts.
• Provided exceptional customer service, enhancing brand reputation and fostering long-term partnerships with clients.
• Strengthened client relationships through regular communication, addressing concerns, and providing proactive support.
• Cultivated relationships with key accounts in territory and provided support to drive customer satisfaction.
• Continuously monitored sales performance data to fine-tune strategies and stay agile in the fast-paced business landscape.
• Worked with vendors and suppliers to support timely delivery of products and services.
• Met with customers to discuss and ascertain needs, tailor solutions and close deals.

• Developed and maintained strong relationships with healthcare providers to drive product adoption.
• Setting physician expectations before, during and after a case by planning a picture of what success looks like for the physician, staff and administration.
• Anticipating and adapting to challenges, and coaching physicians and staff through complex clinical situations.
• Coordinate with the CSI clinical research team and clinical trail sites to develop and execute process for patient screening and selection.
• Meet additional expectations as defined by sales management.
• Adherence to customers’ account policies and procedures where applicable.
• Compliance with all safety standards, policies and regulations.
• Negotiating all aspects of launching a new technology.
• Delivering tools and resources to facilitate adoption, including customized training plans for physicians, administration, and staff.
• Demonstrating and in-servicing OAS to key individuals and departments.
• Guiding new users through the certification process

Maintaining momentum with OAS

• Delivered comprehensive clinical education to healthcare providers, enhancing product knowledge and application.
• Analyzed clinical data to identify trends, improving patient outcomes through targeted interventions.
• Gave presentations to conference attendees, clinicians, and administrators.
• Enhanced clinical team performance by providing continuous training on new medical devices and procedures.
• Facilitated smooth transitions during hospital acquisitions and mergers by providing expert guidance on clinical equipment integration, minimizing disruptions to patient care.
• Increase coronary sales by developing new users and driving adoption and continued use of Orbital atherectomy in target accounts, with specific focus on the highest volume coronary interventionists.
• Build meaningful partnerships with KOLs and other high volume coronary interventionists in target accounts.
• Developing belief and clinical confidence with Orbital atherectomy use among new and existing users, fellows, support staff, district sales managers and regional sales managers in target accounts.
• Pre- procedural planning and case debrief with physician

• Operated cardiovascular imaging equipment to assist in diagnostic procedures.
• Collaborated with multidisciplinary teams to ensure optimal patient care and safety.
• Assisted in the preparation and maintenance of sterile environments for invasive procedures.
• Monitored patients' vital signs during procedures, ensuring immediate response to changes.
• Trained new staff on procedural protocols and operating techniques for advanced equipment.
• Scrubs, circulates, and monitors in a variety of inpatient and outpatient procedures, including Diagnostic Catheterization, Interventional Procedures (including percutaneous transluminal coronary angioplasty, stent, Rotoblator, intravascular ultrasound), Peripherals (both diagnostic and interventional), Intra-Aortic Balloon Pump, Impella heart pump, Pericardiocentesis, EKOS, Electrophysiology Study, Ablations (Cryo and Radiofrequency), Mapping (ESI and Carto), Pacemaker and ICD Implantations, Transcatheter Aortic Valve Replacements, and Watchman Device Implantation.
• Primarily scrubs cardiac catheterization, PCI, EKOS, Pericardiocentesis, Peripheral angiography with angioplasty, Temporary Pacing wire insertion, TAVR procedure, Impella, balloon pump, Pacemakers, ICD’s, and BIV ICD implants, limited experience in EP studies/Ablations.
• Comfortable operating the Acist power injector, manifold and Medrad.
• Certified to use Angioseal VIP, MynxGrip, Perclose, Vasc Band and TR-Band.

Leadership

• Provides education for new nurses, clinical technicians, and orients new cardiovascular technicians.
• Experience and competence serving as team lead in the lab and charge of the Cath Lab, including coordinating floating staff between multiple departments, including the catheterization and electrophysiology labs, the holding and recovery area, bronchoscopy, cardiac rehabilitation, and interventional radiology. Flexes staff as needed based on census and patient acuity.
• Quality Committee January 2016-May 2017.
• Member of the Education Committee Shared Governance Council.