Mariam Lamghari
xi'an,Shaanxi
Summary
Motivated Overseas Sales and Business Operations Assistant with proven experience as a foreign professional working inside a Chinese tech company, supporting international B2B sales in the telecom and IoT industry. Skilled in client acquisition, presenting company products to global partners, and securing POs across Africa, MENA, and European markets. Strong track record in managing the full sales cycle, RFQs, quotations, POs, logistics coordination, and export documentation, while acting as a cultural and communication bridge between international clients and Chinese R&D, PM, and logistics teams. Multilingual, fast learner, and highly adaptable to Chinese business culture, with strong cross-cultural communication skills.
Overview
4
4
years of professional experience
3
3
Certifications
Work History
Overseas Business Assistant
MeiG Smart Technology Co., Ltd
xi'an, Shaanxi
02.2025 - Current
- Led overseas sales initiatives, identifying new clients and pitching company products across Africa, MENA, and EU markets.
- Secured purchase orders and managed complete sales cycle from prospecting to contract closure.
- Maintained daily communication with international customers, ensuring seamless coordination among sales, logistics, finance, and R&D teams.
- Prepared and managed all commercial documents, including RFQs, quotations, POs, contracts, and shipping documentation.
- Coordinated logistics operations by booking shipments, tracking deliveries, and managing customs documentation.
- Assisted engineers in technical communications and provided feedback analysis during customer testing phases.
- Conducted market research to identify new opportunities and supported promotional material development and trade show preparations.
- Provided translations in English, French, and Arabic for user guides and technical documentation.
Sales & Customer Solutions Advisor
Comdata for Orange France
Casa Blanca, Morocco
09.2021 - 03.2022
- Resolved daily inbound customer inquiries, enhancing positive experiences for Orange France users.
- Supported clients with billing queries, payment processing, refunds, and account adjustments while ensuring compliance.
- Identified sales opportunities during support interactions, promoting relevant services and upgrades.
- Provided after-sales support, tracking satisfaction levels and nurturing long-term customer relationships.
- Assisted clients in scheduling appointments, coordinating with technical teams for onsite interventions.
- Maintained accurate documentation of cases and updated CRM records for effective tracking.
- Collaborated with team leaders and technical departments to deliver prompt solutions and improve service quality.
- Managed client accounts and ensured precise sales documentation alongside timely communication.
Education
MBA - Business Administration And Management
Shaanxi University Of Science And Technology
Xi'an, China 06-2025
Skills
Sales and account management
- Client acquisition, pitching, needs analysis, proposal building
- Negotiation, price discussions, contract review, PO closing
- KPI-driven pipeline management and quarterly sales forecasting
- Customer engagement, after-sales follow-up, retention strategies
International Trade & Logistics
- Incoterms: FOB, CIF, DDP, EXW
- Documentation: AWB, B/L, COO, Packing List, CI, PI, HS codes
- Coordination with freight forwarders, customs, and warehousing
- Shipment tracking, delivery scheduling, logistics issue resolution
Technical & Operational Skills
- Technical support for CPE / IoT devices (APN, firmware, testing)
- Cross-functional coordination with R&D, PM, logistics, finance
- Report generation, documentation preparation (RFQ, RFP, quotations)
- Basic troubleshooting and customer technical guidance
Tools & Systems
- CRM Systems
- Microsoft Office: Excel (VLOOKUP, Pivot Table, charts), Outlook, Word, PPT
- Microsoft Teams, Zoom, Google Workspace
- ERP basics
Financial & Business Processes
- Payment terms: TT, LC, OA
- Reconciliation, payment follow-up, invoice preparation
- Cost estimation, margin calculation, tax & duty awareness
Market & Business Analysis
- Market research and competitor monitoring
- Customer segmentation and opportunity qualification
- Sales forecasting and performance reporting (monthly/quarterly)
Languages
English
Native/ Bilingual
French
Full Professional
Arabic
Native/ Bilingual
Chinese (Mandarin)
Limited
Certification
Sales Job Simulation – PepsiCo (2025)
Timeline
Overseas Business Assistant
MeiG Smart Technology Co., Ltd
02.2025 - Current
Sales & Customer Solutions Advisor
Comdata for Orange France
09.2021 - 03.2022
MBA - Business Administration And Management
Shaanxi University Of Science And Technology