Mariam Lara Zuniga
Palmetto,FL
Summary
Proven in enhancing operational efficiency and customer satisfaction, I leveraged GPS technology and exceptional time management at Uber Eats to streamline delivery processes. My adeptness in defensive driving and interpersonal communication fostered a safe and supportive environment, significantly improving team performance and customer rapport. Safety-focused individual possessing outstanding driving record. Proactive, reliable and dedicated to cost-effective transportation of goods and materials. Excellent record of punctuality and work ethic. Engaging and pleasant personality with safe and accident-free driving record. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
2
2
years of professional experience
Work History
Driver Specialist
Uber Eats
03.2022 - Current
- Navigated challenging weather conditions safely while maintaining delivery deadlines, demonstrating adaptability under pressure.
- Provided constructive feedback to the management team regarding delivery processes, contributing to continuous improvement efforts.
- Trained new drivers in proper procedures for safe operation of vehicles as well as company-specific processes for optimal job performance.
- Enhanced customer satisfaction by providing timely and efficient deliveries.
- Managed time effectively during busy periods to prioritize deliveries based on urgency or importance, leading to satisfied customers.
- Adhered strictly to company policies related to vehicle use, reporting any discrepancies or incidents immediately as required.
- Reduced delivery times through effective route planning and navigation skills.
- Provided superior customer service by handling inquiries courteously and resolving issues efficiently.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Followed all relevant traffic laws and safety regulations.
- Maintained professional and friendly demeanor during deliveries to uphold company reputation.
- Delivered goods and products to customer on time and in excellent condition.
- Communicated with customers to provide delivery updates and confirm delivery locations.
Student Services Assistant
Active Health Institute
05.2024 - 06.2024
- Improved accessibility of resources by updating office website content and creating user-friendly guides on various topics relevant to students'' needs.
- Promoted a positive campus environment by addressing student concerns and directing them to appropriate resources when necessary.
Hostess
Tapatillos
03.2024 - 04.2024
- Answered customer questions about hours, seating, and menu information.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Cashier
Amazon Hot Bins
12.2023 - 01.2024
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Prevented loss by vigilantly monitoring potential theft or fraud situations instore.
- Performed cash, card and check transactions to complete customer purchases.
- Operated cash register to record transactions accurately and efficiently.
Food Server
Costillos Grill
09.2023 - 12.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Processed orders and sent to kitchen employees for preparation.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
Education
Associate of Science - Phychology
Miami Dade College
Miami, FL04.2026
GED -
Miami Killian Senior High School
Miami, FL06.2023
Skills
- Decision-Making Under Pressure
- Driver Training Experience
- Defensive Driving
- Physical stamina and strength
- Weather Condition Adaptation
- Team collaboration abilities
- GPS technology utilization
- Customer Service
- Problem-Solving
- Time Management
- Safe Driving Practices
- Punctual and Reliable
- Valid Driver's License
- Navigational Systems and GPS
- Clean Driving Record
- Transportation
- Relationship Building
- Confidentiality understanding
- Processes and procedures
- Customer rapport
- Spanish & English Fluency
- Decision-Making
- Interpersonal Communication
- Vehicle maintenance knowledge
- Excellent navigation
Languages
Spanish
Full Professional
English
Limited Working
Timeline
Student Services Assistant
Active Health Institute
05.2024 - 06.2024
Hostess
Tapatillos
03.2024 - 04.2024
Cashier
Amazon Hot Bins
12.2023 - 01.2024
Food Server
Costillos Grill
09.2023 - 12.2023
Driver Specialist
Uber Eats
03.2022 - Current
Associate of Science - Phychology
Miami Dade College
GED -
Miami Killian Senior High School