Mariam Lom
Cincinnati,OH
Summary
Outgoing and friendly bilingual receptionist and scheduling clerk having seven years of experiences delivering customer service and administrative excellence, including clerical , scheduling, data-entry, retail, and manufacturing.
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments handling and resolving queries in a Professional Manner. Offering keen attention to detail and strong decision making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Great communicator with excellent organizations skills and Time Management .
Overview
7
7
years of professional experience
Work History
Administrative Assistant/Office Data Entry Clerk
LHH
10.2022 - 11.2023
- Greet all clients and visitors ensuring that they received outstanding first impression of the company.
- Responsible for Answering calls and replying to emails for any query related.
- Issue and sign visitors in/out of the building.
- Maintained all office equipments, including printer, copies, and computers.
- Executed record filing system to improve document organization and management.
- Use Sharepoint to update, retrieve date and files.
- Restocked supplies and submitted purchase orders to maintain stock as necessary.
- Maintained company handbook to outline policies and provide insights to company mission and values.
- Offered technical support and troubleshot issues to enhance office productivity.
- Updated spreadsheets and databases to track, analyze and report on performance and sales data.
- Scheduled office meetings and client appointments for staff teams.
Scheduling Clerk
Koch Foods
09.2021 - 10.2022
- Create and post daily schedule for Koch Foods Employees
- Scheduler reviews labor and demand information from the Supply Chain Department and create a new schedule based off demand and production for each shift.
- Answer emails from upper Management, take calls, resolve issues in a professional manner.
- Daily Updated Excel Sheet
- Get approval from Production and Labor Management before posting schedule.
- Verify each employee is where they needs to be on the production floor.
- Resolve and accommodate employees scheduling with a doctor's note or from management
- Take calls off from employee absentee line and submit to HR by the end of night.
- Receive employees and process employees PTO, Vacation Request, Benefits enrollment and FMLA.
- Add new employee to the software system and excell sheet with name and position and department.
- Order free work boots for employees each year.
- Weekly meeting reporting to Managers.
- Communicated with management to explain issues and formulate solutions.
- Helped management with business operations to align teams, set goals and execute initiatives.
- Assisted management with activities to plan and oversee events and programs.
- Offered technical support and troubleshot issues to enhance office productivity.
- Updated spreadsheets and created presentations to support executives and boost team productivity.
- Translated information into electronic forms by compiling and sorting data.
- Work as Translator for employees if needed.
Front Desk Receptionist
Aloft Hotel
06.2019 - 05.2020
- Outgoing with a friendly smile greeting guests upon arrival verify and confirm booking information for guest issue room keycard
- Explain Hotel's policies and accommodation, amenities as well as resolving any requests from guests.
- Resolving related guest queries room upgrade requests and other inquiries pertaining to the hotel services, pool, gym, patio, and bar
- Make recommendations regarding shopping, dinning or entertainment nearby.
- Cash Handling
- Collecting deposits, payments, fees, and provided customers with receipts and or changes
- Maintained a cleaned and Stock lobby, making sure coffee machine is working and make new one every morning, restocking supplies and snacks
- Update room status upon guest checking out for housekeeping
- Increase guest satisfaction ratings through prompt and quality service.
- Responsible for Night Audit, daily reporting of revenues and transaction audits, verify and prepare statement for the next day's checkouts.
- Maintained energy and enthusiasm in fast-paced environment.
Picker Packer
Amazon
01.2017 - 02.2019
- Fulfilled orders accurately to surpass customer expectations for online shopping experiences.
- Tracked inventory metrics to optimize merchandise levels and support product availability.
- Ability to walk, stand, and bend for long periods of hour.
- Expedited order processing by utilizing a barcode scanner to accurately select items from shelves.
- Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
- Printed labels, packaged boxes, and loaded into outbound containers.
- Prepared orders for shipment by inserting associated paperwork, tagging boxes, and scanning barcodes to upload package data to tracking system.
- Enhanced order accuracy by carefully picking and packing items per customer specifications.
- Improved efficiency within the team by sharing knowledge of optimal picking routines.
- Demonstrated adaptability during peak season periods by quickly adjusting to increased workloads and demands.
- Reduced shipping errors by thoroughly checking each item before packaging for shipment.
- Maintained warehouse cleanliness and safety, conducting regular inspections to prevent hazards or accidents.
- Increased customer satisfaction by promptly addressing inquiries or concerns regarding orders or deliveries.
Education
Associate of Applied Science - Business And Marketing
University of Cincinnati Blue Ash College
Cincinnati, OH04.2023
High School Diploma -
Lockland High School
Cincinnati, OH05.2016
Skills
- Strong Organizational Skills
- Multitasking and Time Management
- Detailed oriented
- Office Equipment Operation
- Administrative Management
- Scheduling
- Ease with Computers and Technology
- Reminder Notices
- Research and Analytical Skills
- Microsoft Excel
- Appointment Coordination
- Human Resources
- Process Optimization
- Employee Training
- Data Entry Documentation
- Organizing and Categorizing Data
- Bilingual in French and English
- Highly Efficient and Productive
- Order Placement
- Cash handling
- Front desk
- Microsoft PowerPoint
- Microsoft Office
- Microsoft Word
- Microsoft Teams
- Review Documents
- Update records
- Sharepoint
- Hotel Accommodations
- Customer Interaction
- Understanding of HTML and CSS
Timeline
Administrative Assistant/Office Data Entry Clerk
LHH
10.2022 - 11.2023
Scheduling Clerk
Koch Foods
09.2021 - 10.2022
Front Desk Receptionist
Aloft Hotel
06.2019 - 05.2020
Picker Packer
Amazon
01.2017 - 02.2019
Associate of Applied Science - Business And Marketing
University of Cincinnati Blue Ash College
High School Diploma -
Lockland High School
Similar Profiles
Betty ArmandBetty Armand
Purchasing Coordinator at LHHPurchasing Coordinator at LHH
Renea LarsonRenea Larson
Contract Account Specialist at LHHContract Account Specialist at LHH
PARIS BRADLEYPARIS BRADLEY
Account Receivables at LHHAccount Receivables at LHH
TERESA RAMIREZTERESA RAMIREZ
Engagement Specialist at LHHEngagement Specialist at LHH
Zach RebennackZach Rebennack
Data Analyst at 80 Acres Urban AgricultureData Analyst at 80 Acres Urban Agriculture