Mariam Magare
Hilliard,OH
Summary
Diligent solutions specialist with a solid background in providing comprehensive solutions to technical issues as well as educating about products available based on customers needs. Demonstrated excellence in customer support and care with great communication skills to build rapport and maintain relationships. In addition, adept at team collaboration to ensure a seamless integration of product solutions available to the customer and to provide overall support to peers.
Overview
5
5
years of professional experience
Work History
Solutions Specialist
Verizon
12.2021 - 06.2025
- Enhanced customer satisfaction ratings by resolving technical issues efficiently with the knowledge of running diagnostic tests and troubleshooting devices.
- Built and maintained strong relationships with existing customers by delivering exceptional service and ongoing support as needed.
- Identified opportunities for upselling additional services, resulting in increased revenue for the company.
- Increased overall team engagement by working with senior management to create incentivized sales competitions.
- Verizon Winner's Circle 2021 recipient, which is a trip that only the Top 10% of specialists in the company get awarded.
- Assisted with onboarding of new employees by providing training and development resources.
- Identified opportunities for upselling additional services, resulting in increased revenue for the company.
Customer Service Associate
Walmart
06.2020 - 09.2021
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Provided excellent customer care by responding to requests, assisting with locating products and handling ordering functions.
- Managed efficient cash register operations.
- Handled customer complaints alongside managers professionally, resulting in satisfactory outcomes and positive feedback.
- Responded to customer requests, offering excellent support and tailored recommendations about products to address needs.
Education
Associate of Arts - Political Science
Columbus State Community College
Columbus, OH05.2026
High School Diploma -
Hilliard Darby High School
Hilliard, OH05.2021
Skills
- Technical Troubleshoots
- Product Knowledge
- Customer Relationship Management
- Consultative Sales Approach
Timeline
Solutions Specialist
Verizon
12.2021 - 06.2025
Customer Service Associate
Walmart
06.2020 - 09.2021
Associate of Arts - Political Science
Columbus State Community College
High School Diploma -
Hilliard Darby High School
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