Mariam Mekheil
Murfreesboro,TN
Summary
Dynamic security professional with extensive experience at Nighthawk Security, excelling in public safety and surveillance monitoring. Proven track record in training staff and enhancing operational efficiency. Bilingual communicator skilled in report writing and incident documentation, committed to maintaining high standards of safety and guest relations.
Overview
8
8
years of professional experience
Work History
Armed Security Officer
Nighthawk Security
Mount Juliet, TN
10.2024 - Current
- Monitored premises to ensure safety and security of personnel and property.
- Conducted regular patrols, identifying and addressing potential security issues proactively.
- Responded promptly to alarms and incidents, coordinating with local law enforcement as needed.
- Assisted in developing and implementing emergency response plans for various scenarios.
- Provided detailed reports on daily activities, incidents, and observations for management review.
- Trained new security staff on procedures, protocols, and effective communication techniques.
- Responded quickly to incidents and assessed active situations for security concerns.
- Underwent and maintained firearms certification in compliance with state laws and organizational standards.
- Performed hourly patrols of building areas, parking lots and facility grounds.
- Enforced company policies and procedures consistently across various sites while maintaining professionalism at all times.
- Performed routine inspections of security equipment, identifying maintenance needs to prevent system failures.
Wheelchair Supervisor
Prospect Airport Services
Nashville, TN
01.2022 - 10.2024
- Supervised daily operations, ensuring compliance with safety and efficiency standards.
- Trained and mentored junior staff, promoting skill development and teamwork.
- Implemented process improvements to enhance workflow efficiency and reduce delays.
- Coordinated scheduling and allocation of resources for optimal operational performance.
- Monitored team performance metrics, providing feedback to improve service quality.
- Resolved customer inquiries and issues, maintaining high levels of satisfaction.
- Conducted regular inspections to ensure adherence to operational protocols and procedures.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
Material Handler Team Lead
Tenneco Automotive
Smyrna, TN
10.2019 - 01.2022
- Supervised daily operations of material handling team to ensure efficient workflow and safety compliance.
- Trained new employees on safety protocols, equipment usage, and best practices in material handling.
- Implemented process improvements that enhanced productivity and reduced waste within the warehouse environment.
- Coordinated inventory management systems to maintain optimal stock levels and prevent shortages.
- Led cross-functional meetings to address operational challenges and develop effective solutions collaboratively.
- Monitored performance metrics to identify trends and drive continuous improvement initiatives across the team.
- Maintained a clean, organized work environment, promoting employee satisfaction and operational efficiency.
- Streamlined communication channels within the team, enabling quick resolution of issues and facilitating a more cohesive work environment.
- Provided motivation and support to team members, inspiring high levels of dedication and commitment towards goals.
- Oversaw quality control measures during all stages of material handling, ensuring compliance with industry standards.
Human Resources Manager
Prospect Airline Services
Nashville, TN
03.2018 - 10.2019
- Developed and implemented HR policies to enhance organizational culture and employee engagement.
- Led recruitment initiatives, streamlining processes to attract top talent in competitive market.
- Conducted training programs to improve employee performance and retention rates across departments.
- Managed employee relations issues, providing guidance to resolve conflicts efficiently and fairly.
- Oversaw benefits administration, ensuring compliance with regulations while optimizing cost-effectiveness.
- Analyzed workforce data to identify trends, driving strategic decision-making for staffing needs.
- Managed employee relations issues professionally, resolving conflicts efficiently while maintaining confidentiality at all times.
- Maintained accurate HR records in compliance with applicable laws, ensuring efficient data retrieval when required.
- Conducted thorough internal investigations, addressing employee concerns with fairness and transparency.
- Maintained payroll and benefits for employees in various locations, minimizing financial discrepancies through detailed program management.
- Maintained company compliance with local, state, and federal laws, in addition to established organizational standards.
Education
High School Diploma -
Antioch High School
Antioch, TN05.2015
Skills
Public safety
Body armor usage
Report writing
Guest relations
Surveillance monitoring
Incident documentation
Computer skills
Bilingual
Timeline
Armed Security Officer
Nighthawk Security
10.2024 - Current
Wheelchair Supervisor
Prospect Airport Services
01.2022 - 10.2024
Material Handler Team Lead
Tenneco Automotive
10.2019 - 01.2022
Human Resources Manager
Prospect Airline Services
03.2018 - 10.2019
High School Diploma -
Antioch High School