Maria M. Mense
St Louis,MO
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual, and productive professional when working with little to no supervision. Experienced with Microsoft Office and some E-commerce software.
Overview
10
10
years of professional experience
Work History
Assistant Operations Manager
Flipstik
01.2022 - 10.2023
- Coordinated with General Manager in different operational issues and promotional activities.
- Supervised operations team to support operational excellence and excellent customer service.
- Helped team members maintain business professionalism by coaching each on methods for delivering exceptional service to every customer.
- Communicated with customers to assess satisfaction with products and services received.
- Developed and maintain operational guidelines for staff.
- Monitored inventory and approved reorders of stock to secure necessary resources and meet customer demand.
- Monitored key performance metrics to identify areas for improvement.
- Developed systems and procedures to improve operational quality and team efficiency.
- Taught employees how to collaborate on daily job tasks and achieve service targets.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Implemented new technology to streamline processes and improve operations.
- Trained new employees on proper protocols and customer service standards.
Fulfillment Manager and Office Assistant
Flipstik
01.2020 - 03.2021
- Manager and fulfill orders
- Track Inventory
- Warehouse Manager
- Audit and report inventory
- Made recommendations on what items to order and restock
- Managing warehouse associates, Performed many routine tasks corresponding with duties of kitchen
- Conducted research to address shipping errors and packaging mistakes.
- Trained new staff on job duties, company policies and safety procedures for rapid onboarding.
- Trained employees to handle high-volume work loads during seasonal rushes.
- Communicated with customers via email, over phone or in person to answer questions and provide latest merchandise information.
- Integrated warehouse operations with existing and new business processes.
- Promoted brand at industry events and through ongoing networking efforts.
- Oversaw warehouse staff and maintained efficiency in fast-paced environment.
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
- Arranged rapid office equipment repair and maintenance with vendors.
- Interacted with customers by phone, email or in-person to provide information.
- Completed clerical tasks such as filing, copying and distributing mail.
- Oversaw automated tracking and documentation of data, client correspondence and office operations.
Retail Sales Assistant
Flipstik
12.2018 - 08.2019
- Sales
- Cashiering
- Managing Inventory
- Approached each problem with fresh mind and analytical strategies to quickly resolve concerns.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Determined solutions for clients promptly and professionally.
- Answered questions about store policies and addressed customer concerns.
- Managed promotional in-store signage and displays and re-stocked merchandise from returns
- Helped customers manage large purchases by collecting items from shelves and storage locations.
- Answered product questions with up-to-date knowledge of sales and store promotions.
- Issued receipts and processed refunds, credits or exchanges.
- Greeted customers and helped with product questions, selections and purchases.
Kitchen Manager
The Franklin Room
01.2014 - 01.2020
- Accomplished multiple tasks within established timeframes.
- Cross-trained existing employees to maximize team agility and performance.
- Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
- Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
- Evaluated employees' strengths and assigned tasks based upon experience and training.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Learned other teammates' work tasks to train as backup.
- Chopped vegetables, cut up fruit and prepared sauces when kitchen staff was busy.
- Kept supplies in sufficient stock by assessing inventory levels and reporting lower stock items.
- Circulated kitchen area to receive work assignments and identify support tasks.
Kitchen Staff Member
3500 Winehaus
05.2013 - 08.2013
- Sanitized dining ware and kitchen equipment according to health code standards.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Maintained records of purchases using approved invoice tracking tools and conducted regular inventory counts of food, tools and supplies.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Followed proper handling and sanitation procedures to comply with food safety standards and protocols.
- Washed, peeled and cut fruits and vegetables by hand and machine and assembled and mixed salad ingredients, gelatin molds and fruit crisps.
Education
High School Diploma -
Notre Dame High School
Lemay, MO05.2016
Skills
- Filing and data archiving
- 40 WPM typing speed
- Invoice Processing
- Administrative support
- Mail handling
- Database Management
Holiday Charity work
Every holiday season for the past decade, the neighbors of this Saint Louis Hills street transform this ordinary lane into a winter wonderland that most of St. Louis knows as “Candy Cane Lane.” During this time we set-up and maintain a lights display and also take time to collect money for
Timeline
Assistant Operations Manager
Flipstik
01.2022 - 10.2023
Fulfillment Manager and Office Assistant
Flipstik
01.2020 - 03.2021
Retail Sales Assistant
Flipstik
12.2018 - 08.2019
Kitchen Manager
The Franklin Room
01.2014 - 01.2020
Kitchen Staff Member
3500 Winehaus
05.2013 - 08.2013
High School Diploma -
Notre Dame High School
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