Mariam Mohamoud
Houston,TX
Summary
Experienced professional with 5+ years in Healthcare and customer service. Proven leader, conflict resolver, and customer service expert. Improved efficiency and satisfaction by managing multiple responsibilities. Increased resident engagement through events and programs. Dependable, collaborative, and skilled in building relationships in fast-paced settings.
Overview
7
7
years of professional experience
Work History
Dsp Behavioral Technician
Bridges Mn
01.2021 - 01.2023
- Resolved and clarified issues with patient medications and collaborated with local pharmacies
- Demonstrated knowledge of hipaa privacy and security regulations by appropriately handling patient information
- Observed and documented patient status and reported patient complaints to the case manager
- Planned, prepared and served meals and snacks according to prescribed diets
- Directed patients in the prescribed range of motion exercises and in the use of braces or artificial limbs
- Performed household tasks such as laundry, dusting, washing dishes and vacuuming
- Assisted with transferring residents in and out of wheelchairs and adaptive equipment.
Administrative Assistant/Front Office Receptionist
Metro Care Inc
08.2018 - 06.2022
- Successfully handled multiple responsibilities simultaneously, including managing phone calls, greeting visitors, and coordinating with various departments, resulting in improved efficiency and enhanced customer satisfaction
- Provided exceptional customer service by warmly greeting and assisting clients, ensuring their needs were met promptly and professionally
- Assisted with a wide range of administrative tasks, such as data entry, document preparation, and maintaining office supplies, while effectively managing front desk responsibilities
- Proficiently managed online calendars and utilized Microsoft Office Suite to create reports, correspondence, and spreadsheets, ensuring accurate and timely completion of tasks
- Demonstrated strong leadership skills by training new front desk staff members on office equipment usage, resulting in improved efficiency and reduced downtime within the team
Residential Supervisor
Rem
01.2020 - 12.2021
- Managed day to day operations and provided leadership for a 4 bed residential facility
- Oversaw a team of 7 resident assistants, providing guidance, training, and support
- Enforced facility policies and regulations, ensuring compliance and addressing any violations
- Promoted resident engagement by organizing social events, educational programs, and recreational activities
- Resolved conflicts among residents and facilitated effective communication and problem-solving
- Coordinated maintenance and repairs to ensure a safe and well-maintained facility
- Handled emergency situations, including medical emergencies and security incidents, following established protocols
- Maintained accurate records and documentation of resident information, incidents, and daily operations
- Collaborated with external agencies, such as social services and healthcare providers, to meet residents' needs
Retail Associate
Herberger's
09.2015 - 02.2018
- Provided exceptional customer service, addressing inquiries and resolving issues promptly
- Utilized product knowledge to recommend and upsell items, maximizing sales opportunities
- Handled cash transactions accurately and maintained the integrity of the cash register
- Assisted with merchandising and inventory management to ensure an organized store layout
- Collaborated with the team to achieve store goals and support colleagues
- Engaged in customer outreach activities to promote promotions and build customer loyalty.
Education
Bachelor - Public Health : Community Health Work
St. Catherine University
Saint Paul, MNBachelor - Public Health : Public Policy
St. Catherine University
Saint Paul, MNSkills
- Ability to multitask and prioritize assignments effectively, Customer service-oriented and adept at handling inquiries and resolving
- Issues, Proficient in
- Microsoft Office Suite, Familiarity with office equipment, Strong organizational and time management
- Excellent verbal and written communication skills
- Document Preparation
- Quality Control
Languages
Arabic
Native or Bilingual
Somali
Native or Bilingual
English
Native or Bilingual
Timeline
Dsp Behavioral Technician
Bridges Mn
01.2021 - 01.2023
Residential Supervisor
Rem
01.2020 - 12.2021
Administrative Assistant/Front Office Receptionist
Metro Care Inc
08.2018 - 06.2022
Retail Associate
Herberger's
09.2015 - 02.2018
Bachelor - Public Health : Community Health Work
St. Catherine University
Bachelor - Public Health : Public Policy
St. Catherine University
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