Mariam Muhanna
Sachse,TX
Summary
Resourceful Manager offering history of success coordinating and monitoring operations across various departments. Effective leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Highly committed with hardworking mentality to maintain quality of services and products.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Director of Operations
AMP Creative
02.2023 - Current
- Working collaboratively with cross-functional teams, I helped define issues, establish goals, and develop tracking metrics to measure progress
- I prepared comprehensive reports and presentations for senior leaders, effectively organizing content and format to facilitate understanding and decision-making..
- Oversaw day-to-day production activities in accordance with business objectives.
- Oversaw successful implementation of operational strategies and policies to drive organizational growth and productivity.
- Developed systems and procedures to improve operational quality and team efficiency.
- Monitored budget and utilized operational resources.
Operations Manager
AMP Creative
08.2022 - 02.2023
- I oversaw and manage the operational activities of the organization
- With a focus on strategic thinking and tactical execution, I ensured efficient and smooth operations to support the company's goals
- One of my key responsibilities is to be customer-focused and instill confidence in demanding clients, including executives and senior leaders.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
Associate Director
AMP Creative
- Of Production at AMP Creative, I served as a vital support to the VP of
- Production
- My responsibilities included owning the RFP and proposal process for clients, conducting intake calls, researching costs, creating budget plans and proposals, and collaborating with the Director of Production for quality control
- I managed opportunities and conversions in Accelo, provided support with invoicing projects on a weekly basis, and collaborated with the Executive Producer and Associate
- Producer to assign teams to newly converted projects
- Additionally, I maintained up-to-date status updates, supported the sales team with client communication, and actively sought opportunities for personal growth and development in my role
Associate Director of Production
AMP Creative
02.2022 - 08.2022
- My responsibilities included owning the RFP and proposal process for clients, conducting intake calls, researching costs, creating budget plans and proposals, and collaborating with the Director of Production for quality control
- Assisted senior leadership in managing all aspects of operations.
- Supported capital project planning and contributed to feasibility studies.
- I managed opportunities and conversions in Accelo, provided support with invoicing projects on a weekly basis, and collaborated with the Executive Producer
- Additionally, I maintained up-to-date status updates, supported the sales team with client communication, and actively sought opportunities for personal growth and development in my role
Project Manager
AMP Creative
01.2021 - 02.2022
- I demonstrated exceptional skills in managing client projects and ensuring their successful execution
- With a customer-focused approach, I collaborated closely with clients to understand their requirements, goals, and expectations
- One of my primary responsibilities was to create and implement detailed work plans for each project, ensuring that all tasks were properly scheduled and assigned to the project team members
- I actively monitored the progress of the projects, identifying any potential issues or risks and taking necessary actions to mitigate them.
Project Manager
Médicos Del Mundo
01.2014 - 01.2020
- As the Field Co./Projects Manager at MdM Spain in Gaza I was the NGO representative for all projects
- I represented MdM Spain and its projects with its counterparts (Ministries, Hospitals and Government Officials)
- I was required to carry out the needed agreements (Memorandums of Understandings) in order to ensure the best project implementation
- Constant needs and risk analysis were needed in order to foresee potential impacts on project and budget implementation
- My role required that I follow-up and ensure the achievement of indicators and activities all while staying on time and budget
- In addition to the project management aspect of this role, as a FieldCo/PM I was required to manage the entire Gaza team and verify that each member did their required jobs in order to achieve proper project implementation.
Software Support Representative
Bio-Rad Laboratories
01.2013 - 01.2014
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Diagnosed and troubleshot hardware, software and network issues.
- Researched and identified solutions to technical problems.
- Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions.
Education
Bachelor of Arts - Biology
The University of Texas
Dallas, TXSkills
- Agile: Scrum
- Financial Management
- Cost Management
- Control of Expenses
- Key Relationship Development
- Set Organizational Policies
- Project Management
Certification
- Customer Service Specialist
- PMP Certification (In Progress)
Languages
English
Native or Bilingual
Arabic
Native or Bilingual
Timeline
Director of Operations
AMP Creative
02.2023 - Current
Operations Manager
AMP Creative
08.2022 - 02.2023
Associate Director of Production
AMP Creative
02.2022 - 08.2022
Project Manager
AMP Creative
01.2021 - 02.2022
Project Manager
Médicos Del Mundo
01.2014 - 01.2020
Software Support Representative
Bio-Rad Laboratories
01.2013 - 01.2014
Associate Director
AMP Creative
Bachelor of Arts - Biology
The University of Texas
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