Mariam Muhoza
Franklin,MA
Summary
Motivated Customer Service Representative with a track record of providing exceptional support and resolving customer inquiries. Proficient in managing high chat volumes, meeting enrollment targets, and ensuring customer satisfaction. Skilled at creating a warm and welcoming environment for clients and colleagues with a strong ability to build rapport with diverse individuals.
Overview
5
5
years of professional experience
Work History
Sales and Marketing Intern
Contact Graphics Ltd.
11.2021 - 07.2023
- Collaborated closely with sales team to manage leads and help with proposals.
- Developed strong product knowledge, enabling effective communication of features and benefits to potential customers.
- Reach out to potential clients to sell ad space, digital campaigns and marketing services.
- Prepare sales pitches, proposals and presentation tailored to each client's brand and goals.
- Maintain accurate client records and communication logs
Intern
C-Care IHK
04.2023 - 05.2023
- Assisted nurses with daily patient care, including monitoring vital signs, organizing medical supplies and ensuring patient comfort.
- Rotated across multiple departments including surgery, pediatrics, maternal care to gain broad exposure to clinical operations and patient management.
- Observed various surgical procedures and developed a deeper understanding of operating room protocols and teamwork.
Retail Sales Associate
Marie's Collection
04.2018 - 09.2019
- Collaborated with team members to meet and exceed monthly sales targets consistently.
- Greet and assist customers on sales floor, fitting rooms and common areas to ensure welcoming environment.
- Restore merchandise on shelves and display racks to maintain visual standards nd product availability.
Education
Pre-University Diploma
Sunway College
08-2024
General High School Diploma
Heritage International School
Kampala, Uganda06-2023
Skills
- Administrative and Office skills
- Communication and Customer service
- Critical Thinking
- Team collaboration
Accomplishments
- Achieved recognition from Contact Graphics CEO for proposing strategic expansion into underserved markets, contributing to early-stage growth planning.
Languages
English
Native or Bilingual
Timeline
Intern
C-Care IHK
04.2023 - 05.2023
Sales and Marketing Intern
Contact Graphics Ltd.
11.2021 - 07.2023
Retail Sales Associate
Marie's Collection
04.2018 - 09.2019
Pre-University Diploma
Sunway College
General High School Diploma
Heritage International School
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