Mariam Mustapha
Summary
Professional with strong background in operations management. Skilled in optimizing workflows, improving efficiency, and leading high-performing teams. Known for effective problem-solving and adaptability in dynamic environments. Strong focus on team collaboration and achieving measurable results. Proficient in inventory management, process improvement, and staff training.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Combat Medic (68W)
US Army National Guard
08.2024 - Current
- Contributed to the overall health of unit members through conducting routine medical evaluations, immunizations, and preventive healthcare measures.
- Maintained operational readiness with thorough inventory management of medical supplies and equipment.
- Assessed needs and conditions of assigned patients and gathered critical patient health information.
- Completed patient care reports and checklists of daily duties per established military practices, guidelines, and regulations.
- Enhanced team efficiency by providing timely medical care and lifesaving interventions to fellow soldier during training
Operations Manager
Fed Ex Ground
11.2023 - Current
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Implemented process improvements that increased operational efficiency and workflow consistency.
- Monitored key performance indicators to identify areas for development and optimization.
- Resolved conflicts and addressed team concerns, fostering a positive work environment.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Implementing new skills to daily operations.
- Educated staff on organizational mission and goals to help employees achieve success.
Packing Handler Trainer
Fed Ex Ground
11.2021 - 10.2023
- Sorted and organized packages according to destination, enhancing workflow efficiency.
- Maintained compliance with safety protocols, reducing workplace incidents and injuries.
- Trained new employees on operational procedures and safety standards for effective integration.
- Collaborated with team members to ensure timely completion and dispatch of trailers during peak seasons.
- Trained new employees on packing procedures, increasing overall team efficiency and performance levels.
- Consistently met or exceeded daily performance goals related to packing speed and accuracy rates.
- Maintained high safety standards, adhering to company policies and OSHA regulations within the workspace.
- Loaded and unloaded items from multiple work areas and belt
Auditor
Quantum Services
08.2022 - 11.2022
- Provided detailed documentation on audit findings, facilitating swift corrective action when necessary.
- Communicated with staff to obtain necessary information for audits.
- Conducted detailed inventory audits to ensure accuracy and compliance with company standards.
- Counted all physical inventory and generated department audit reports.
- Reviewed daily sales reports and located discrepancies in data.
- Inspected all goods for quality and quantity.
Package Handler
Fed Ex Ground
05.2021 - 11.2021
- Operated material handling equipment to efficiently sort and load packages for delivery.
- Collaborated with team members to maintain workflow and ensure timely package processing.
- Trained new employees on safety protocols and operational procedures for package handling.
- Implemented process improvements that enhanced loading efficiency and reduced delays.
- Assisted in maintaining a clean and organized work environment, adhering to safety regulations.
- Participated in regular safety meetings, contributing insights to improve workplace safety practices.
- Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
- Assembled, sealed, and loaded packages into correct trucks.
- Proved successful working within tight deadlines and a fast-paced environment.
- Removed jams and unblocked conveyor system to maintain flow of packages.
Sales Associate
Dollar General
11.2020 - 05.2021
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Implemented organized merchandising displays to optimize product visibility and appeal.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
Cashier
Wendy's
11.2020 - 05.2021
- Operated cash register for cash, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Restocked and organized merchandise in front lanes.
- Collected and authorized payments of guests.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Collaborated with team members to maintain a clean and organized workspace.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Greeted new customers, discussed specials, and took orders.
- Enhanced customer satisfaction by providing attentive and personalized service during busy shifts.
Education
Associate of Applied Science - Pharmacy
Wake Technical Community College
Raleigh, NCSkills
- Audit Preparation
- Time management
- Critical thinking
- Problem Solving
- Oral and written communication
- Emergency response
- CPR and first aid
- Team leadership
- Management
Certification
- EMT - Emergency Medical Technician
- First Aid/CPR Certified
Timeline
Combat Medic (68W)
US Army National Guard
08.2024 - Current
Operations Manager
Fed Ex Ground
11.2023 - Current
Auditor
Quantum Services
08.2022 - 11.2022
Packing Handler Trainer
Fed Ex Ground
11.2021 - 10.2023
Package Handler
Fed Ex Ground
05.2021 - 11.2021
Sales Associate
Dollar General
11.2020 - 05.2021
Cashier
Wendy's
11.2020 - 05.2021
Associate of Applied Science - Pharmacy
Wake Technical Community College
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