Mariam Nassirnia
Hospitality / Psychology Student
Port Saint Lucie,FL
Summary
I am a dedicated hospitality professional with 6 years of experience providing exceptional service in high volume environments. skilled in building strong guest relationships, delivering personalized customer service, and enhancing customer satisfaction. I am committed to exceeding guest expectations and contributing to the overall success of the restaurant. I take pride in my creativity and commitment to learning more about my craft.
Overview
4
4
years of post-secondary education
6
6
years of professional experience
Work History
Fine Dining Server
Oak and Ember Steakhouse by Kyle G
Port St. Lucie, Fl
01.2023 - Current
- Trained new servers on fine dining etiquette and company standards, improving overall team performance.
- Collaborated with culinary team to design special menus for holidays and events, enhancing guest dining experience.
- Handled guest complaints professionally, resulting in satisfied customers and repeat business.
- Maximized upselling opportunities by promoting daily specials or premium menu items without being overtly salesdriven.
- Resolved guest complaints with empathy and professionalism, restoring guest satisfaction and loyalty.
- Personalized service for regular guests by remembering their preferences and special occasions, fostering loyal customer base.
- Showcased extensive knowledge of menu items, offering adept recommendations to suit individual preferences.
Fine Dining Server
Kyle G's Oyster and Wine Bar
Port st. Lucie, FL
01.2022 - 01.2023
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Cultivated warm relationships with regular customers.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Bussed and reset tables to keep dining room and work areas clean.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
Behavior Technician
New Horizons Community Mental Health Center
Port St. Lucie, FL
07.2021 - 12.2021
- Self-motivated, with a strong sense of personal responsibility.
- Worked well in a team setting, providing support and guidance.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Panther Camp Counselor
Florida International University, MMC
Miami, Fl
01.2020 - 06.2021
- Developed age-appropriate arts and crafts activities to encourage campers' artistic skills development and creative expression.
- Collaborated with other camp counselors to design fun and enriching learning activities for campers.
- Worked with children of varying age, interest, skill and developmental levels.
- Kept accurate records on participants' activity attendance, disciplinary actions and medication usage to improve camper documentation.
- Implemented recreational activities to promote campers' physical health and encourage teamwork skills development.
- Maintained facility, equipment and vehicles to promote safe and secure environment for campers and staff.
- Coordinated, implemented and evaluated leadership program and related activities to promote beneficial camper outcomes.
- Communicated with parents about campers' activities and reported concerns and suggestions to supervisor.
- Factored-in abilities, needs and interests of participants in development of events and programs.
- Designed customized client programs to meet individual fitness needs.
- Resolved conflicts that arose between campers by [Action].
Waitress
Sandbar Sports Grill
Cutler Bay, FL
03.2020 - 01.2021
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Supervised restocking of salad bar and buffet for lunch and dinner service.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Greeted new customers, discussed specials and took drink orders.
- Enlisted coworkers' assistance for multi-order delivery to avoid spilling or dropping food.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Bussed and reset tables to keep dining room and work areas clean.
- Stored food in designated containers and storage areas to increase shelf life, improve kitchen organization and provide easy access during busy peak service times.
Waitress
Black Point Ocean Grill
Cutler Bay, FL
05.2018 - 01.2020
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Supervised restocking of salad bar and buffet for lunch and dinner service.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Greeted new customers, discussed specials and took drink orders.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Used cash registers and credit card machines to cash out customers.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Stored food in designated containers and storage areas to increase shelf life, improve kitchen organization and provide easy access during busy peak service times.
Peer Mentor
Florida International University
Miami, FL
08.2018 - 06.2019
- Supported younger peers through one-on-one sessions, determining aspirations, setting goals and working through challenges.
- Shared information about student life, academic offerings and healthy decision making with peer mentees.
- Assessed students' knowledge, comprehension and study habits to track progress and set realistic goals.
- Presented and drafted various scheduling options for students to help allocate time for classes, extra work and free time.
- Facilitated and organized events and trainings for other mentors to learn innovative ways to coach and inspire peers.
- Maintained impeccable grade point average and provided exceptional tutoring across each respective subject of discipline.
Education
Bachelor of Arts - Psychology
Florida International University
Miami, FL 08.2017 - Current
Skills
Child and adolescent mentoring
Camper support and assistance
Issue identification and resolution
Outstanding communication and interpersonal skills
Group and individual instruction
Conflict resolution and mediation
Effective communication
Relationship building
Behavioral issue response
Accomplishments
Oak and Ember Steakhouse by Kyle G
- Collaborated with team of chefs in the development of my own entree special, which ended up being extremely successful.
- Achieved high sales averages through up-sell techniques and interpersonal communication.
- Achieved an A grade on 6-month server review by completing service with accuracy and efficiency.
- Ive had the pleasure of establishing strong connections with guests, many of whom have become my regulars.
Timeline
Fine Dining Server
Oak and Ember Steakhouse by Kyle G
01.2023 - Current
Fine Dining Server
Kyle G's Oyster and Wine Bar
01.2022 - 01.2023
Behavior Technician
New Horizons Community Mental Health Center
07.2021 - 12.2021
Waitress
Sandbar Sports Grill
03.2020 - 01.2021
Panther Camp Counselor
Florida International University, MMC
01.2020 - 06.2021
Peer Mentor
Florida International University
08.2018 - 06.2019
Waitress
Black Point Ocean Grill
05.2018 - 01.2020
Bachelor of Arts - Psychology
Florida International University
08.2017 - Current