Summary
Overview
Work History
Education
Skills
Software
Interests
Timeline
Generic
Mariam Njoki Wanjohi

Mariam Njoki Wanjohi

CUSTOMER SERVICE REPRESENTATIVE
Doha,Qatar

Summary

Experienced professional in airport customer service and sales, known for delivering exceptional service under pressure and ensuring customer satisfaction. Skilled in communication, problem-solving, and building relationships with diverse clientele. Passionate about creating seamless and welcoming experiences for travelers, driving sales through personalized service and product expertise. Committed to teamwork, adaptability, and continuous growth in the industry. Experienced with coaching aspiring models to achieve industry standards. Utilizes customized training approaches to enhance individual strengths. Track record of fostering confidence and professionalism in clients.

Overview

20
20
years of professional experience
2
2
years of post-secondary education
2
2
Languages

Work History

Funko Pop Shop

Qatar Summer Toy Festival
Doha, Baladiyat Ad Dawhah
03.2024 - Current
  • Sales and Customer service
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Worked effectively in fast-paced environments.
  • Paid attention to detail while completing assignments.
  • Strengthened communication skills through regular interactions with others.
  • Excellent communication skills, both verbal and written.

Transport Supervisor for Media Personnel at Musherib Media Centre

Mowasalat
12.2023 - 02.2024
  • Coordinated the safe transportation of Asian Cup media personnel to and from the media Centre to training venues.
  • Built and maintained relationships with clients and stakeholders and collaborated with other departments to develop solutions to customer issues.
  • Monitored and analyses customer feedback to improve operations.
  • Coordinated closely with human resources department on matters related to employee recruitment, selection, and retention—helping to attract and retain top talent within the transport team.

Team Leader - Field sales, Telesales and Marketing

Safa Water International Co.
01.2021 - 06.2023
  • Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
  • Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
  • Established open and professional relationships with team members to achieve quick resolutions for various issues.

Assistant Administrator Technical Projects (NTB)

Qatar Airways
04.2017 - 11.2020
  • Managed daily schedules and appointments for senior staff, ensuring timely attendance and optimal productivity.
  • Calculated hours and submitted payroll to achieve timely distribution.
  • Contributed to a positive work environment by effectively addressing employee concerns and fostering open communication channels among staff members.
  • Documented all communication between relevant stakeholders such as vendors, departments, and customers.

Customer Service Representative

Al Meera Hyper Market/WH Smith Book Store
02.2013 - 01.2017
  • Delivered exceptional service by consistently meeting or exceeding performance metrics for quality, speed, and accuracy.
  • Developed a comprehensive knowledge of product offerings to better assist customers with informed recommendations.
  • Reduced wait times through efficient call handling, enhancing overall customer satisfaction rates.

Sales and Marketing Representative

Kenya Orient Insurance Limited
04.2005 - 01.2013
  • Followed through with leads to close sales over phone, in office and during external consumer engagements.
  • Consistently met or exceeded monthly quotas by adopting a proactive approach to lead generation, relationship management, and closing deals.
  • Increased customer retention rates by providing exceptional post-sales support and maintaining regular communication with clients.

Education

High School Diploma -

Air Travel And Tour Kenya Collage
Kenya
01.2001 - 01.2003

Skills

Customer engagement

Sales proficiency

Teamwork and collaboration

Flexible and adaptable

Software

Excel

Photoshop

Interests

Travel and exploring different cultures

Customer experience and service excellence

Team collaboration and leadership development

Timeline

Funko Pop Shop

Qatar Summer Toy Festival
03.2024 - Current

Transport Supervisor for Media Personnel at Musherib Media Centre

Mowasalat
12.2023 - 02.2024

Team Leader - Field sales, Telesales and Marketing

Safa Water International Co.
01.2021 - 06.2023

Assistant Administrator Technical Projects (NTB)

Qatar Airways
04.2017 - 11.2020

Customer Service Representative

Al Meera Hyper Market/WH Smith Book Store
02.2013 - 01.2017

Sales and Marketing Representative

Kenya Orient Insurance Limited
04.2005 - 01.2013

High School Diploma -

Air Travel And Tour Kenya Collage
01.2001 - 01.2003

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