MARIA M. PARKER
Canton,GA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
26
26
years of professional experience
Work History
Customer Support Team Supervisor
Wabtec Corporation
12.2022 - Current
- Assisted team members in resolving customer satisfaction issues.
- Monitored employees' productivity, accuracy, and adherence to defined processes by using dashboards and other reporting tools to enable proactive action on delays compromising customer care.
- Empowered and motivated employees via regular feedback to team members.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Monitored employee performance to identify areas for improvement and additional training needs.
- Managed customer service effectiveness by monitoring performance and assessing metrics.
- Reviewed overdue tickets and followed-up with customer support personnel to resolve root cause of delay.
Customer Service
Wabtec
01.2018 - 12.2022
- Answered the flow of customer calls and cases via email with minimal wait times.
- Identified, researched, and resolved customer issues using the computer system for the company’s solutions
- Followed up on customer inquiries not immediately resolved
- Completed call logs and reports
- Researched billing issues
- Trained the Wabtec Mexico Team on operating procedures and company services and resolving cases
- When needed help with translation and interpretation between the USA and Mexico Team and customers
DISTRICT Food Worker
CHEROKEE COUNTY SCHOOL
01.2017 - 01.2018
- Responsible for cash register operations
- Cook school meals
- Merchandise receiving
- Inventory
PIKE NURSERIES Cashier
01.2014 - 01.2017
- Responsible for cash register operations
- Maintain awareness for all promotions and adds
- Merchandise receiving
- Inventory
- Quality customer service in person and over the phone
NASOFT ABAP Developer - Team Lead
01.2008 - 01.2010
- Worked on the implementation project as a contractor for a Galloso Funeral Home leading the ABAP team
- I also developed a module to keep track of the partial payments made in advance for the customers
- I was the team leader of this project having 8 people working with me
- Worked on a project to implement a new invoice process for Ferromex in Mexico City and created financial reports and made modifications to the purchase order process for Ferrosur in Veracruz, Ver
- Mexico
- Worked on the implementation project as a contractor for Banco del Bajio in Leon, Gto
- Developing smart forms, reports, and user exits in the HR and FI modules in SAP.
ABAP Develer
Siemens Solutions
01.2004 - 01.2007
- Worked on the implementation project in Bayer Mexico where I developed for the MM, FI, and SD modules in SAP
- I was the team leader for this project having 4 developers working with me
- Supported users with daily issues with the system
- Assigned to Siemens Energy & Automation in Atlanta, GA where I developed for a worldwide project to implement a core system for the company.
Project Manager
L’OREAL MEXICO
01.1999 - 01.2003
- Core System implementation for the financial module for the Latin America Area, leading the teams in Mexico, Venezuela, Chile, Argentina, and Peru
- ABAP Developer SD, FI, MM, and CO-PA modules in SAP
- Created invoice printing module for the 6 companies in the group
- Supported users in the sales processes and material management, sales documents creation, master data creation, pricing, purchase orders creation, stocks, and marketing
- Developed a rewards program for the Redken division
- Customized the WF module to create materials master data for the 6 companies of the group and implement the same process for L’Oreal Chile
- Data version migration being responsible for SD and FI modules
- Achieved project deadlines by coordinating with contractors to manage performance.
- Identified plans and resources required to meet project goals and objectives.
ABAP Developer
EIS, Estrategia, Información y Sistemas
01.1998 - 01.1999
- Developed various programs for the Grupo Carsa Implementation
- ABAP team lead for the Grupo Corvi implementation
Education
Bachelor of Science - Computer Science
Instituto Tecnólogico De Orizaba
Orizaba, VL Mexico12.1993
Skills
- Customer Inquiries
- Training Junior Team Members
- Schedule Management
- Analysis skills
- Application development
- Communication skills
- Bilingual
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Customer Support Team Supervisor
Wabtec Corporation
12.2022 - Current
Customer Service
Wabtec
01.2018 - 12.2022
DISTRICT Food Worker
CHEROKEE COUNTY SCHOOL
01.2017 - 01.2018
PIKE NURSERIES Cashier
01.2014 - 01.2017
NASOFT ABAP Developer - Team Lead
01.2008 - 01.2010
ABAP Develer
Siemens Solutions
01.2004 - 01.2007
Project Manager
L’OREAL MEXICO
01.1999 - 01.2003
ABAP Developer
EIS, Estrategia, Información y Sistemas
01.1998 - 01.1999
Bachelor of Science - Computer Science
Instituto Tecnólogico De Orizaba
Similar Profiles
MANIARASAN T.K.MANIARASAN T.K.
Engineer - Field Services at WABTEC CORPORATIONEngineer - Field Services at WABTEC CORPORATION
Leigh AllisonLeigh Allison
Executive Administrator at Wabtec CorporationExecutive Administrator at Wabtec Corporation
Wm. Scott CarnsWm. Scott Carns
Consultant/Senior Solution Architect at Wabtec CorporationConsultant/Senior Solution Architect at Wabtec Corporation
SANAJ NATARJANSANAJ NATARJAN
Senior Communication Leader at Wabtec CorporationSenior Communication Leader at Wabtec Corporation
JENNIFER BECHTELJENNIFER BECHTEL
Lead Coordinator at Mark Spain Real EstateLead Coordinator at Mark Spain Real Estate