Mariam Refai
Marlboro
Summary
Results-oriented Support Engineer with superior problem-solving and critical thinking skills, as well as meticulous attention to detail and methodical nature. Skilled in tackling problems in unique ways to develop innovative solutions. Consistently recognized by superiors and peers for knowledge and expertise.
Overview
4
4
years of professional experience
Work History
Associate Support Engineer
Rockwell Automation
06.2022 - Current
- Successfully provided technical support to a diverse client base, ensuring optimal performance of Rockwell Automation products and solutions.
- Collaborated with cross-functional teams to troubleshoot and resolve complex technical issues, consistently meeting or exceeding customer expectations.
- Responded promptly to customer inquiries via phone, email, and remote assistance tools, diagnosing and resolving issues related to Rockwell Automation hardware and software.
- Demonstrated expertise in troubleshooting PLCs, HMIs, SCADA systems, and other industrial automation solutions.
Business Analyst Intern
EMIT Therapeutics
05.2021 - 11.2021
- Developed new methods to improve businesses by expanding their technical solutions
- Spotted different errors, addressed gaps and inconsistencies in operational workflow.
Jewelry Consultant
Jared the Galleria of Jewelry
11.2019 - 06.2020
- Assisted the store in exceeding planned sales by selling jewelry as well as taking in repairs
- Sold over $12,000 worth of merchandise.
Education
Bachelor of Science -
Rutgers University - School of Engineering
05.2022
Skills
- In-depth knowledge of Rockwell Automation products, including PLCs, HMIs, and SCADA systems
- Strong troubleshooting and problem-solving skills
- Excellent communication and interpersonal skills
- Ability to work independently and collaboratively in a team environment
- Ladder Logic, Structured Text, Sequential Flow Chart, Function Block Diagram, Microsoft SQL, Solidworks
- Technical Documentation
- Database Management
- Data Analysis
Websites
Volunteer Experience
EMIT Elements, Holmdel, NJ, 09/2016, 06/2017, Tutor
Tutored 40 young children weekly. Worked with each student individually and tailored each lesson based on each of their strengths and weaknesses., Inspired students to further their education by following a weekly program created by the team based on the entry level of each student.
Projects
Hybrid Solar and Wind Energy System, New Brunswick, NJ, 08/2021- 05/2022,
Project Leader
Engineered a hybrid system that applies solar and wind energy to build a water filtration and heating system., Developed a device where water will flow through a sedimentary filter and then circulate through a thermal collector., Designed a prototype of the system using SolidWorks and consulted design specialists on feasibility.
Timeline
Associate Support Engineer
Rockwell Automation
06.2022 - Current
Business Analyst Intern
EMIT Therapeutics
05.2021 - 11.2021
Jewelry Consultant
Jared the Galleria of Jewelry
11.2019 - 06.2020
Bachelor of Science -
Rutgers University - School of Engineering
Similar Profiles
Joanne TaylorJoanne Taylor
Production/Assembly Team Member at ROCKWELL AUTOMATIONProduction/Assembly Team Member at ROCKWELL AUTOMATION
Vishal GilhotraVishal Gilhotra
Team Lead – Procurement at Rockwell Automation India Pvt. Ltd.Team Lead – Procurement at Rockwell Automation India Pvt. Ltd.
Murat KurtMurat Kurt
Organization at Rockwell AutomationOrganization at Rockwell Automation
Lauren PriceLauren Price
Global Customer Success Manager at Rockwell AutomationGlobal Customer Success Manager at Rockwell Automation
Angelina GrineAngelina Grine
Call Center Representative/Front Desk Coordinator at The Kaga InstituteCall Center Representative/Front Desk Coordinator at The Kaga Institute