Mariam Saab
Doha
Summary
Senior operations executive boosts operational efficiency and service levels to drive sustainable growth across sectors. Cross-functional collaborator and proactive executive leader with skills in policy development, tactical planning and operational problem-solving. Knowledgeable about promoting stakeholder engagement and building consensus to drive change.
Overview
16
16
years of professional experience
Work History
Chief Clinic Operations Officer
Quttainah Medical Center
12.2024 - Current
- Handling day to day operations
- Overseeing marketing and business development departments
- Supervising to generate reports from Drs and nurses
- Supervising to generate reports from the quality control committee
- Ensuring the policies and procedures of the MOPH and handling with the admin facility licensing and health practitioner and Drs licensing
- Reporting directly to the owner/CMO
- Handling budgeting and P&L reports along with the Finance
- Initiated a restructuring of the organization to maximize the utilization and efficiency of the team
Managing Partner
Socialite - Marketing Services
12.2022 - Current
- Business Development Day to Day Operations Event Management
- Client Servicing Public Relations
- Overseeing Marketing Strategies for Clients in different sectors
Operational Development Manager
Rayhan Medical Complex
01.2019 - 05.2021
- Total restructuring and execution of the center’s operation. Handling day to day operations.
- Training staff to conduct business operations as planned and designed.
- Coming up with development plans aiming at increasing revenue and profitability.
- Identifying the right suppliers and business partners who would complement the business development plan as well as negotiating with them to guarantee best outcome possible for the business.
- Member of quality control committee in charge of maintaining and improving the quality of the services rendered by the complex.
- Financial and Development Reporting to the co-founders on periodical basis. Quadrupled the total revenue of the complex in less than 1 year.
- Participated in developing the mobile application according to the client needs. Worked on developing the website and the online payment and booking.
- Overlooked and managed content on all digital channels of the center. Created a digital customer feedback form.
Qatar Clinic Manager & Consultant
Highness Clinics
04.2018 - 12.2018
- Successfully carried out all the pre-opening procedures of the medical center including (Nurse Licensing, Doctor licensing, Center licensing, Equipment licensing & sourcing logistics) with all incurred governmental relationship management.
- Took part in the recruitment course followed by process, treatment and product training
- Orchestrated a training program for all team members
- Managed the deployment of an ERP system and delivered a training to team members
- Trained and supervised branch staff to conduct customer service calls
- Successfully passed the initial inspection and final inspection
- Developed Standard Operating Procedures (SOP) to maintain smooth and accurate operations
- Devised an integrated marketing plan (Strategy, Corporate Identity, Brand awareness etc..) to raise awareness of the newly opened Clinic
- Arranged and coordinated trainings with Suppliers based in UAE Led Orientation Program shared with Lebanon and UAE branches
Branch Manager
Silkor Medical Center
12.2014 - 03.2018
- Managed Dubai Branch (Jumeirah) during the manager leave. Assisted in the management of Abu Dhabi branches (Khalidiyah & Khalifah) and Qatar branch (Waab)
- Assisted the marketing department (Dubai) and attended marketing events
- Successfully carried out all the pre-opening procedures of the medical center including (Nurse Licensing, Doctor licensing, Center licensing, Equipment licensing & sourcing logistics) with all incurred governmental relationship management.
- Took part in the recruitment course of Qatar branches followed by process, treatment and product training with a 100% employee retention rate.
- Coached and orchestrated the work between my team members to achieve sales target for 6 consecutive months just 3 months after the branch opening.
- Trained and supervised branch staff to conduct customer service calls and maintained a high rate of customer satisfaction.
- Successfully passed two sudden inspections by the Ministry of health.
- Managed the branch’s daily operations including customer consultations, treatment, product advise, branch supplies & inventory, staff coaching and daily reports to Dubai’s head office
- Sealed corporate deals with the most prominent entities in Qatar.
- Formulated and executed the branch marketing plan to raise awareness of the newly opened branch as well as increasing the number of sales prospects.
Spa Consultant
Sensation Spa
06.2013 - 11.2014
- Concluded the spa concept
- Created the menu of treatments
- Formulated the operating procedures of the spa
- Administrative work (inventory, reports, schedule, monitoring sheets...) Staff training and hiring
- Product registration and costing of products/treatments
- Developed and executed marketing plans as well as competition analysis
Regional Trainer & Brand Expert
Dr. Burgener Switzerland
09.2009 - 05.2013
- Dr. Burgener Spa manager at Hilton Habtoor 5
- - Beirut
- Trainer and supervisor on the quality of treatments at Le Royal Hotel 5
- - Dbayeh Shop manager at the hotels promoting Dr. Burgener Products
- Trained Four seasons Dubai 5
- Spa staff on the treatments, products and after care advice.
- Opening and renovation of 1 day spa - Aïsthi - Down Town-Beirut Opening and management of Dr Burgener center-Kaslik
Assistant Spa Manager
V spa
05.2009 - 08.2009
- Pre-opening and opening procedures and planning Assisting in all day-to-day spa management
- Consultation, treatment & product recommendations Set marketing plans
- Administrative work (inventory, reports, schedules, monitoring sheets...etc) Staff hiring, training & assessment
- Guest journey protocols and treatment personalization
- Follow up on quality of treatment(s) and client’s satisfaction Facial and Body Diagnosis
Education
BSc. - Physical therapy
Holy Family University
01.2008
Pre Medicine - undefined
Lebanese University
01.2003
Lebanese Baccalaureate - undefined
Saint Sacred Hearts College
01.2001
Skills
- Management Skill
- Strategy Planning and execution
- Problem solving
- Networking
- Creating new revenue streams
- Microsoft Office
- Zenotti ERP System
- Odoo ERP System
- Insta (Healthcare ERP system)
Language
English
French
Arabic
Armenian
Personal Info.
- Residency: Family Sponsorship
- Citizenship: Lebanese/Armenian
- Marital Status: Married
- Date of Birth: September 27, 1984
Timeline
Chief Clinic Operations Officer
Quttainah Medical Center
12.2024 - Current
Managing Partner
Socialite - Marketing Services
12.2022 - Current
Operational Development Manager
Rayhan Medical Complex
01.2019 - 05.2021
Qatar Clinic Manager & Consultant
Highness Clinics
04.2018 - 12.2018
Branch Manager
Silkor Medical Center
12.2014 - 03.2018
Spa Consultant
Sensation Spa
06.2013 - 11.2014
Regional Trainer & Brand Expert
Dr. Burgener Switzerland
09.2009 - 05.2013
Assistant Spa Manager
V spa
05.2009 - 08.2009
Pre Medicine - undefined
Lebanese University
Lebanese Baccalaureate - undefined
Saint Sacred Hearts College
BSc. - Physical therapy
Holy Family University
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