Mariam Safar

• Provided high-level operational and administrative leadership, managing a team while coordinating daily business functions, including scheduling, reporting, and internal communications.
• Collaborated with cross-functional partners and external vendors to align with business priorities and ensure smooth operations.
• Handled sensitive employee matters, performance documentation, and confidential staffing transitions with tact and professionalism.
• Created detailed reports on business performance and employee productivity to support strategic planning.
• Managed calendars, scheduled meetings, and facilitated team communications.
• Coordinated logistics for corporate visits and special events.

• Directed administrative and operational functions of a high-volume retail location, consistently applying sound judgment to resolve daily challenges, prioritize tasks, and ensure policy compliance.
• Conducted analysis of sales data, team productivity metrics, and inventory levels to support strategic planning and present actionable insights in regular performance reports.
• Independently identified workflow inefficiencies and implemented process improvements to enhance team effectiveness and streamline back-of-house operations.
• Developed, maintained, and trained staff on internal systems for scheduling, product management, and communication; facilitated both 1:1 and group training sessions on tools and standard procedures.
• Managed complex scheduling and calendar coordination for a team of 50–60 staff members, ensuring proper shift coverage while balancing labor costs and operational needs.
• Served as a key communications liaison between store leadership, corporate departments, community partners, and vendors—crafting email campaigns, internal updates, and event communications.
• Oversaw preparation and management of sensitive documentation including personnel records, performance reviews, and incident reports, ensuring confidentiality and regulatory alignment.
• Created content for local marketing campaigns and event promotions across email, print, and social media channels to drive customer engagement and community relationships.
• Utilized MS Office Suite, Adobe, and point-of-sale systems to manage data, prepare presentations, track inventory, and document store operations.
• Maintained detailed, up-to-date administrative records and ensured compliance with company standards for document retention and audit readiness.

Key Achievements:

• Automated and standardized manual processes for scheduling and inventory reporting, significantly reducing administrative overhead.
• Received recognition for consistently exercising sound judgment and diplomacy in resolving customer and employee concerns.
• Played a pivotal role in improving team communication, reducing turnover, and increasing overall operational efficiency.

• Supervised a team of 10 associates, overseeing scheduling, daily operations, and internal communication across multiple channels.
• Created and maintained detailed tracking sheets for inventory and employee performance.
• Served as primary liaison to home office for administrative updates, employee issues, and brand initiatives.

• Delivered tailored customer service and contributed to exceeding sales goals through both in-person and digital channels.
• Utilized internal software systems to track sales, manage appointments, and follow up with clientele.
• Participated in cross-departmental coordination to meet broader business objectives.